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Customer Service Representative

Company: Tolin Mechanical Systems Co
Location: Denver
Posted on: May 3, 2021

Job Description:

Company Overview: Service Logic is the nations largest independent HVAC service company with over $400 million in annual sales and 1,800 employees. The strategy of Service Logic is to identify and acquire quality local HVAC service companies and accelerate the organic growth of recent acquisitions as well as the base businesses by focusing on increasing the maintenance contract base. Tolin Mechanical Systems Company (Tolin) was the first HVAC company acquired by Service Logic in 2004. Tolin was originally established in 1948 in Denver, Colorado and including Denver also has 3 other offices in Colorado [Fort Collins, Colorado Springs, Silverthorne], 2 offices in Arizona [Phoenix, Tucson] and an office in the Mid-Atlantic region. Tolins annual sales exceed $70 million and Tolin has approximately 285 employees. Tolin is proud of the customer-centric team we have built over the years, made up of the most talented engineers, HVAC technicians, sales professionals, operations personnel and our highly qualified financial and administrative team. We provide centralized corporate services to all locations from our corporate headquarters in Denver, CO. General Description: We have an opening for a Customer Service Representative at our Denver branch. This positions primary objective is to utilize the dispatch software to effectively maintain work schedules for service representatives and assure that customer commitments are met int a timely manner. This position must maintain a working knowledge of all maintenance contracts that are assigned to them, including type of coverage, which services are included, and which services are billable. Responsibilities for Customer Service Representative include: Service personnel dispatching and scheduling daily, weekly, and monthly Status reporting Customer relations Internal company relations and partnership Communication with appropriate teams to ensure customer commitments are met Trouble calls and resolution Purchase Orders Sales support Client confidentiality Ideal candidates will have the following qualifications : Two years of post-secondary education and/or minimum of two years Commercial HVAC dispatch experience preferred Key2Act/Great Plains software experience a plus Understanding of 3rd party work order systems (Service Chanel, etc.) Proven track record of strong customer service experience and positive attitude Minimum Qualifications: Over 18 years of age High School diploma or GED Excellent written and verbal communication skills Excellent Customer Service phone skills Ability to understand technical terminology and mechanical processes Computer literate and technology savvy Proficient in Microsoft Suite Strong organizational skills Detail oriented and ability to multi-task Compensation & Benefits: Average Starting Rate: $16-$17/hr. Combined experience, education, skills and knowledge will be taken into consideration. Medical, Dental and Vision Plan Life insurance Long Term disability Flexible Spending Accounts 401K Plan Profit Sharing based on company performance Tuition Reimbursement Company cell phone Paid Holidays PTO Professional training and development

Keywords: Tolin Mechanical Systems Co, Denver , Customer Service Representative, Other , Denver, Colorado

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