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Client Service Administrator

Company: ManTech
Location: Denver
Posted on: May 3, 2021

Job Description:

Secure our Nation, Ignite your FutureBecome an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International , youll help protect our national security while working on innovative projects that offer opportunities for advancement.ManTech is seeking a motivated, career and customer-oriented Client Service Administrator to provide unparalleled support for the Information Systems Division (TC) within the Drug Enforcement Administration (DEA) in Denver, CO.Responsibilities include, but are not limited to:Perform large scale migrations and updates (workstation hardware, phone refreshes/migrations and operating system upgrades)Provide technical leadership and guidance for office moves, relocations and closuresUnderstanding of encryption software. For example, McAfee Disk Encryption and Bit lockerSetup Hardware (UPS, Server and Networking) for remote configuration fromAbility to setup and troubleshoot mobile devices including MacBooks, iPads, iPhone and surface prosInstall approved software and hardwarePerform support duties as directed by the NOC or CSA SupportInstall software patches, update, and upgrades including remoting into to workstationsTroubleshoot, facilitate, and resolve communications equipment problemsMaintain Internet connectivity for stand-alone computersTrack all tasks (Service and Incident Requests) through appropriate ticketing systemPrep equipment for shipmentEnsuring the proper storage and disposal of DEA equipmentMaintain Configuration Management of systemsAssist with setup and maintenance of DEA Lab Equipment.Create and Maintain Standard Operating Procedures.Required Qualifications :2+ years of relevant experienceBS/BA degree OR 4 years of additional experience in lieu of degreeIAT Level III certificationITIL FoundationsClearance Requirements:Active Secret ClearancePhysical Requirements:Stationary work at an office desk setting 50% of timeTraversing to accomplish tasks by moving from one work site to another or between different floors in a buildingCommunicating with others to exchange informationAbility to perceive and assess employee productivityFor all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access as a result of your disability. To request an accommodation please click and provide your name and contact information.

Keywords: ManTech, Denver , Client Service Administrator, Other , Denver, Colorado

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