Junior SharePoint Administrator

Company: Conduent
Location: Denver
Posted on: April 10, 2021

Job Description:

About ConduentThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments creating exceptional outcomes for our clients and the millions of people who count on them.You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.Job DescriptionThe mission of the Systems Team is to administer, maintain, and support the technical systems used by the Proposal Development Center (PDC) in managing the bid process. Our strategy is to:+ Customize and maintain our existing systems to support the Proposal Development process from initial Request for Proposal (RFP) through archiving awarded bids+ Support the extended PDC user community in using those systems in an effective and efficient manner+ Develop and document best practices for our systems and users+ Work with the end user community to determine the best technical solution for the situation and implement and maintain those systemsWe are looking for a candidate who has experience in SharePoint 2010, 2016 and 365, data archiving and verification, and Tier 1 end user support for non-technical users. This is the perfect opportunity for a logical, detail oriented person who has a technical frame of reference.Functional Description:This role requires an extreme attention to detail, ability to problem solve independently, strong time management and prioritization ability, and the ability to proactively escalate if and when necessary.+ End User Support+ Troubleshoot system issues with end users of varying technical aptitude+ Support SharePoint 2010, 2016, and 365 sites+ Building sites, pages, lists, and libraries+ User management and security+ Master page management+ Support various internal and COTS systems+ Escalate issues as needed to senior or management staff for resolution+ Follow documented and trained best practices with user community+ Provide support outside normal business hours as required by deadline-driven environment+ Triage support requests based on department priorities and deadlines+ Document frequently encountered issues to identify areas where additional training or process/procedure changes are needed+ Perform new user and refresher training on systems as needed+ System Maintenance+ Requirements development with user community and management to support department goals, processes, and procedures+ Create and maintain user documentation+ Develop, document, and continuously improve best practices and processes+ Develop custom processes and procedures as necessary+ Other Related Duties:+ Actively participate in department discussion and development of best practices and process improvement+ Recommend and coordinate updates and changes to department processes and procedures+ Archive data from system to storage locations using SharePoint and File Explorer+ Move data from SharePoint 2010, 2016, and 365 sites to other SharePoint sites+ Move data from network storage locations to SharePoint using File Explorer+ Coordinate with system vendor technical support as necessary+ Other duties as assignedEducation, Experience and Capabilities+ A Bachelors degree in Information Technology or related discipline or 5 years experience in lieu of degree+ Minimum of one year experience each in SharePoint 2010, 2016, and 365 (can be concurrent)+ Demonstrated experience in end user support+ Ability to learn new technical disciplines quickly+ Strong liaison, interpersonal, and communication skills, including the ability to build relationships across a range of departments and discipline areas+ Ability to communicate technical issues and resolutions clearly and concisely+ Demonstrated ability to work independently with initiative, work collaboratively as part of a team, set priorities, and balance the demands of a complex working environment+ Sound understanding of requirements gathering process with non-technical users+ Ability to present suggestions and recommendations to management+ Must be proficient in latest versions of MS Office applications (Word, PowerPoint, Excel) and SharePoint 2010, 2016, and 365.+ Strong ability to think outside the box and come up with innovative and functional solutions to complex issues***Must have SharePoint 2010, 2016 experience******Ideal Candidate is someone who provides end user support and can translate technical concepts to non-technical users.***This position can be located anywhere in the U.S.ClosingConduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . You may also click here to access Conduents ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .

Keywords: Conduent, Denver , Junior SharePoint Administrator, Other , Denver, Colorado