Catering Coordinator
Company: The Rally Hotel in Denver
Location: Denver
Posted on: April 10, 2021
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Job Description:
Why us?
The Rally Hotel is an independent, lifestyle hotel located in
Denver's downtown playground, McGregor Square. Located in the heart
of Lower Downtown, The Rally is representative of all that Colorado
has to offer. From the railway to the Rockies, Denver's industrial
roots to mile high skies, moments of discovery are found around
every corner.
Our 176-room hotel is adjacent to the home of the Colorado Rockies,
Coors Field and located on McGregor Square. This full-city block is
the epicenter of entertainment featuring restaurants, retail and a
circulate plaza with a stadium sized LED screen, that will host
sports entertainment, movie nights and private events. The Rally
inspires the playful side in all of us. Come join our team at The
Rally Hotel!
Job Overview
The Catering Coordinator assist sales and catering managers in
achieving customer satisfaction by performing administrative duties
relating to guests, hotel communications and sales. Responds to
telephone and in-person inquiries regarding reservations, hotel
information and guest concerns.
Responsibilities
-Answer sales office phones when sales staff not available. Respond
to all sales inquiries accurately, timely and in a professional
manner.
-Type correspondence, reports and necessary forms i.e. contracts,
as well as prepare proposals or other letters as directed.
-Coordination of all group and wedding business as contracted by
the catering and sales manager/DOS. Contact and provide appropriate
follow-up on all signed/contracted business within five (5) working
days. Determine and coordinate all needs of the customer.
-Responsible for effectively communicating with the various
departments to ensure that the meeting and related functions are
executed to exceed the client's expectations.
-Account Service and Management: Maintains well documented,
accurate, organized and up-to-date file management in order to
serve client and employer in the most expedient, organized and
knowledgeable manner.
-Develops strong customer relationships through appropriate client
communication and the use of professional, courteous and ethical
interpersonal interaction.
-Work with sales personnel to achieve required sales team
goals.
-Have current knowledge of hotel rates, strategies, discounts and
promotions.
-Assist with completing any required sales reports.
-Develop and effective communication and information system with
the hotel team to disseminate details of upcoming group, meeting
events and special events in the primary marketing area.
-Assist hotel with implementing hotel specific selling
strategies.
-Promptly, the same day or by 10am the next business day,
follows-up on all customers' needs and inquires in an efficient and
expedient manner
-Represents themselves and the hotel with the highest level of
integrity and professionalism, a service focused approach and a
caring, sincere attitude at all times.
-Exhibits a positive and involved team attitude to all hotel
departments and maintains open communication with all co-workers
for the best overall performance of the hotel.
-Display a neat, clean and business-like appearance at all
times.
-Creates monthly social hour calendar with the Director of
Sales.
-Assists the Sales department with monthly luncheons, client
events, etc.
-Conduct walk-in tours
-Create gift bags for guest traces, VIP's, Hug's, etc. Keep
supplies stocked and on hand.
-Work with EBC on all group turnover and proper execution of the
groups.
Keywords: The Rally Hotel in Denver, Denver , Catering Coordinator, Other , Denver, Colorado
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