Implementation Specialist

Company: IDR, Inc.
Location: Conifer
Posted on: April 9, 2021

Job Description:

Implementation Specialist One of IDR's largest clients is seeking an Implementation Specialist to join their team! The Implementation Specialist will focus on ensuring client success, driving project requirements, and supporting new business opportunities.
100% remote- Candidates in Mountain Time Zone preferred. Responsibilities of the Implementation Specialist include:

• Provide front line support in a new partner implementation processes
• Provide sales support during new client agreements, RFPs, and acquisitions
• Work directly with clients to gather initial requirements, create process documents, and coordinate training for clients
• Leverage understanding of clients' existing functionality to properly implement new systems/service offerings
• Test and troubleshoot installed systems; identify/document technical issues to be escalated to other teams for resolution
• Provide client feedback to product services team for product and process improvements
  ---Required experience/skills of the Implementation Specialist include:
  • 4+ years' experience in the Financial, Banking, Payroll, or Payments industry
  • Experience coordinating or leading implementation processes and providing sales support
  • Experience in business analysis, client onboarding implementations, project management/coordination, or a related field
  • Ability to maintain project scope, managing priorities, and meet deadlines
  • Strong communication skills, problem solving skills, and negotiation skills
    What's in It for you?
    • Join a flexible, friendly, laid back work environment
    • Enjoy extremely competitive compensation and benefits package
    • Enjoy true work/life balance
    • Join an extremely secure organization that offers job stability

Keywords: IDR, Inc., Denver , Implementation Specialist, Other , Conifer, Colorado