Customer Support Specialist

Company: Vangst
Location: Denver
Posted on: April 9, 2021

Job Description:

Position Description: As our Customer Support Specialist, you will report to our Director of Customer Success and be responsible for efficiently responding to customer and candidate questions while maintaining a positive and engaging attitude across verbal and written channels.Job Duties & Responsibilities:Develop an "inside out" understanding of Vangst's products and services.Respond promptly to support inquiries and work towards resolving their questions as effectively as possible.Demonstrate a positive, empathetic, and professional attitude toward candidates and customers at all times.Listen to customer concerns and complaints with the goal of identifying the causes of the problem.Engaging with our product and engineering teams to solve more complex product issues.Consistently document and tag all inquiries appropriately in our CRM (Salesforce).Assist customers and candidates in using specific features.Provide feedback on the efficiency of the customer service process.Ensure a high level of candidate and customer satisfaction in all scenarios.Refer advanced cases to management for resolution, providing background information as necessary.Share feature requests and effective workarounds with team members.Required Experience: 1-2 years of experience as a Customer Support Specialist or similar CS role.Comfort with using technology and multiple systems interchangeablyUnderstanding of how CRM systems work.Personable, action-oriented, and hard-working.Excellent communication and problem-solving skillsExperience using help desk software.Ability to stay calm when customers are stressed or upset.Ability to make decisions based on customer needs and know when to escalate issues to managementRequired Skills: You thrive in a fast-paced, high-growth, rapidly changing startup environment.You are results-oriented and go the extra mile in all situations.Have a passion for technology and our mission to disrupt the recruiting industry.You are an advocate and believer in the cannabis industry.You are highly collaborative and able to juggle multiple projects at once.High attention to detail, with a process and solution oriented mindset.You are confident! You have excellent presentation and communication skills, are outgoing, and enjoy meeting new people.Vangst Summary Vangst is the premier talent resource for the cannabis industry. Headquartered in Denver, CO, our platform solutions combine smart technology and human know-how to match leading cannabis companies with the best talent on the market. From temporary to full-time positions, cultivation to the retailer counter and across teams of 10 to companies of 1000, we bring full-service expertise to every aspect of cannabis hiring. We give companies a competitive edge by placing the industry's top talent in difficult-to-fill positions while also navigating a nuanced and ever-evolving regulatory landscape. We help start careers, advance careers and empower both companies and employees with not just job placement, but also industry education and training. Our mission is to help the entire industry succeed with smarter technology, unmatched knowledge and a network of talent that gets cannabis to work.

Keywords: Vangst, Denver , Customer Support Specialist, Other , Denver, Colorado