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Scientific Support Specialist

Company: Kelly Services
Location: Denver
Posted on: April 9, 2021

Job Description:

Scientific Support Specialist65-75K per yearRemote Position (Must Live in Colorado)Direct HireThe--Scientific Support Specialist--helps researchers achieve cutting edge scientific results by providing timely, high quality support to customers using our full portfolio including company brand--gene editing, RNAi, cell culture, gene expression & companion diagnostic products.--Working as part of our highly experienced US technical team, the Scientific Support Specialist will use their scientific expertise daily to guide customers. Address pre-sales questions and inquiries, troubleshoot problems and mange complaints.Key Responsibilities

  • Provide scientific support by phone, email and webchat to customers requesting product guidance and/or help troubleshooting experiments
  • Maintain up-to-date knowledge of the company products, solutions, and services
  • Effectively communicate (both written and oral) internally and with interdepartmental teams
  • Understand product applications, challenges, and strategies for good experimental design
  • Work with customer service, R&D, and product management as part of troubleshooting activities
  • Support local and international field-based teams by answering scientific inquiries
  • Continually strive to improve soft skills to provide an outstanding customer experience
  • Assist in the preparation and review of technical documents and web content for new and existing products
  • As a front-line representative of the company, this position will influence customer allegiance, so professionalism and courtesy are always required--Required criteria for applicantM.S. or Ph.D. in Molecular Biology, Cellular Biology, related
    • Hands-on practical experience in standard molecular and cellular biology techniques and procedures (including but not limited to qPCR, PCR, cloning, and transfection/transduction)
    • Excellent analytical, problem solving and interpersonal skills
    • Outstanding listening, verbal and written communication skills required
    • Attention to details essential
    • Ability to work effectively in a team environmentDesired criteria for applicant:
      • Experience with gene editing and/or RNAi
      • Previous technical or customer support experience
      • Experience using a CRM--Why Kelly--?Kelly Science & Clinical is your connection to premier scientific and clinical companies looking to hire talented people just like you. Every day, we match science professionals with dream jobs that fit their skills and interests-it's the way we think job searching should be. Nearly 100 percent of our science recruiters have a professional background/education in science, so we know a thing or two about the science market and how to get you noticed.About Kelly--At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world. Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.]]

Keywords: Kelly Services, Denver , Scientific Support Specialist, Other , Denver, Colorado

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