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Project Coordinator

Company: FareHarbor
Location: Denver
Posted on: April 8, 2021

Job Description:

Founded in Hawaii in 2013 and acquired by Booking.com in 2018, FareHarbor creates powerful tools that help tour and activity operators run their business with ease and efficiency. With thousands of clients and 500+ employees worldwide, we have the fastest growing team in the business, and we're shaping the future of travel, together. Why FareHarbor? Founding FareHarbor required unwavering passion. Turning a start-up into the world's leading--and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we've helped over 15,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams. And since day one, we've known that our real success lies in our people-the Ohana. With each new feature launched and new client onboarded, there is a team of incredible people--behind the scenes who are full of dedication, passion, energy, and the will to succeed. We--encourage everyone to bring their whole selves to work-to believe in their abilities, to freely--express their creativity, and to contribute with their own uniqueness by wearing their true--colors. We take care of one another and always prioritize health and wellbeing. We give our--people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the--box, to make mistakes, and even to fail. And then we come together to try again. From the minute you join, you have a voice. You find your space. You make an impact. We--celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can't wait to see all that's to come. About the Role Our growing company is seeking to hire a Project Coordinator who will be in charge of assisting our clients, account managers and account executives in organizing our ongoing website projects. This job involves monitoring project plans, internal build schedules, call schedules, all client/internal communication and organizing project deadlines making sure all aspects are met in a timely manner. FareHarbor's business model requires that users utilize our software to book online. For this reason it is in FareHarbor's best interest that our clients have websites that are easy to find, easy to navigate and that drive online conversions. With this interest in mind, FareHarbor offers free websites to our qualified clients to help improve their web presence and online bookings. As the Project Coordinator you will be responsible for taking clients from the project submission to getting the website live and in some cases assisting with ongoing updates. Each of our websites leverages our very own in house developed theme. Though our theme is versatile it is not fully customizable. For this reason a primary responsibility of the Project Coordinator throughout this process is to manage customer expectations and maintain a strong communication on what the value and limitations of FareHarbor sites is. The Project Coordinator will also be responsible for maintaining deadlines, helping minimize client feedback and communicating necessary information to all other internal parties involved including Web Content Specialists, SEO Specialists and other internal departments as necessary. To be successful as a Project Coordinator, you will need to be able to work on tight deadlines, be competent in using all Google applications, and have exceptional verbal, written, organization and presentation skills as this is a client facing role. You will be working on multiple projects at one time and should have a strong attention to detail and the ability to multitask. For this position you should also have a basic understanding of how websites are built and structured. What you'll do here:

  • Maintaining and monitoring project plans, project schedules, client calls and web content specialists.
  • Organizing, attending and participating in client and account manager meetings.
  • Documenting and following up on important actions and decisions from meetings and client calls.
  • Preparing necessary presentation materials for meetings.
  • Ensuring project deadlines are met.
  • Determining project changes along with schedule updates.
  • Providing administrative support as needed.
  • Undertaking project tasks as required.
  • Developing project strategies.
  • Ensuring projects adhere to timeframes and schedules and all documentation is maintained appropriately for each project.
  • Assess project risks and issues and provide solutions where applicable.
  • Effectively communicate website best practices to clients and help them understand ideas that may be foreign to them. (We will offer some formal training for this position on website best practices though you should have a general understanding of web design best practices)
  • Ensure client views/feedback are managed towards the best solution.
  • Have a detailed understanding of the overall site building process and be able to explain to others with confidence.
  • Additional projects as assigned including reporting tracking. Requirements:
    • Bachelor degree in business or related field of study. (Preferred)
    • Three years experience in related field. (Preferred)
    • Exceptional verbal, written and presentation skills.
    • Ability to work effectively both independently and as part of a team.
    • Experience using computers for a variety of tasks.
    • Competency in Google applications including Google Docs, Google Sheets, and Google Slides.
    • Knowledge of administrative procedures.
    • Ability to work on tight deadlines calmly and confidently. Bonus Points:
      • Experience working with Wordpress
      • Experience working with Airtable
      • Experience working with DNS
      • Experience with web design
      • Experience with client facing
      • 23 days of PTO + paid holidays
      • 401k + employer matching
      • Paid parental leave
      • Opportunity to share your ideas and make a difference in a growing company
      • Fast-paced, high-energy, and engaging work environment Salary Range:--$42,000-$53,025 FareHarbor is committed to creating a diverse environment, and we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status. We welcome talent that can offer us new insights and perspectives on challenges that we face, and we take measures to eliminate unconscious bias throughout the interview and hiring process. In tandem, we work to cultivate an inclusive culture in which all of our employees can be their authentic selves. Please provide 3 professional references (Name, Organization and Contact Details). --*
        Referred by
        Desired Salary --*
        Are you legally eligible to work in the U.S.? --*
        Will you now or in the future require visa sponsorship for employment? --*
        U.S. Equal Opportunity Employment Information (Completion is voluntary) Individuals seeking employment at FareHarbor are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. Gender Please select Are you Hispanic/Latino? Please select Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status Please select Form CC-305 OMB Control Number 1250-0005 Expires 05/31/2023 Voluntary Self-Identification of DisabilityWhy are you being asked to complete this form? We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years. Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability? You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to:
        • Autism
        • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
        • Blind or low vision
        • Cancer
        • Cardiovascular or heart disease
        • Celiac disease
        • Cerebral palsy
        • Deaf or hard of hearing
        • Depression or anxiety
        • Diabetes
        • Epilepsy
        • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
        • Intellectual disability
        • Missing limbs or partially missing limbs
        • Nervous system condition for example, migraine headaches, Parkinson's disease, or Multiple sclerosis (MS)
        • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression Disability Status Please select 1 Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Keywords: FareHarbor, Denver , Project Coordinator, Other , Denver, Colorado

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