Lead Host/ Ma-tre D
Company: Sage Restaurant Group
Location: Denver
Posted on: April 5, 2021
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Job Description:
Urban Farmer Steakhouse is a chef-driven seasonal steakhouse in
lower-downtown Denver that emphasizes sustainable practices,
locally-sourcedingredients, and ethically raised meats. Urban
Farmer is a family of restaurants with locations in Portland,
Cleveland and Philadelphia, with its newest addition in Denver. The
Urban Farmer backdrop is warm and elegant, yet quaint and rustic,
visually telling the life-story of the hardworking, country farmer
who marries the cosmopolitan art collector. Urban Farmer Denver is
described as "rural chic", and prides itself in taking a
re-imagined and modern approach to a typical white-tablecloth New
York steakhouse for the more casual Denver demographic. Job
Overview Maintains an efficient and courteous restaurant operation
by greeting arriving customers, seating, establishing rapport and
assisting with restaurant service. Receives and accurately
processes payment for restaurant charges. Responsibilities Meets
arriving customers as they enter restaurant with cordial greeting.
Escorts to assigned tables, issues menus and solicits rapport in
order to accommodate special needs or requests. Assigns sections
and notifies servers of new seats in their section to ensure the
customers receive immediate and proper attention. Maintains a
highly visible appearance in restaurant during entire shift by
remaining at the cashier station and periodically circulating
through the restaurant in order to assist servers, to respond to
any customer requests and to assess the efficiency of the operation
for management. Receives payment and processes the transaction on
computerized cash register, counting back change out loud for the
protection of guest and restaurant. Verifies accuracy of all items
on guest checks by confirming correct pricing, discounts and method
of payment. Ensures that all charge vouchers are completely filled
out and verifies dates, charge amount, authorization number and
signature. Elicits feedback from departing customers on products
and services in order to improve the operation to increase customer
base and maximize revenues. Takes written notes in order to report
comments to management. Distributes and accounts for all checks
issued to servers for the shift by maintaining accurate written
check issuance log for entire shift. Counts all revenues received
for the day, using calculator and balancing to cash register
reports, immediately alerting management to discrepancies. Balances
and reconciles computerized and manual reports at the end of each
shift in order to present accurate and organized daily business
records to the Accounting Department. Maintains a clean and
attractive restaurant by assisting with vacuuming, sweeping,
general cleaning and sidework duties. Checks the proper set-up of
tables and seating prior to opening. Immediately reports in writing
any maintenance or housekeeping discrepancies to management.
Exhibits a professional appearance and maintains a friendly,
cheerful and courteous demeanor at all times. Qualifications
Education/Formal Training High School diploma or equivalent
Experience Previous experience of 3 months in a position with heavy
cash handling responsibilities and customer service exposure.
Knowledge/Skills Must have high school graduate level mathematical
aptitude, know standard cash handling procedures and knowledge of
computerized cash register systems. Must have general knowledge of
basic customer service skills, restaurant operations, and food
service principles. Physical Demands The physical demands described
here are representative of those that must be met by an associate
to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. Must be able to
communicate verbally and in writing in English, follow written and
verbal instruction, and work on more than one task at a time. Must
be able to use tact and understanding when dealing with a variety
of customer service problems, including stressful and highly
emotional situations. Must be able to handle coins and writing
utensils, grasp handles, push buttons and carry dishes. Must be
able to lift and carry trays and bus tubs weighing up to 10lbs.
Must be able to stand throughout entire shift and to lift arms
above head to retrieve objects from shelves. Must have vision
ability to read written communiques, computer screens and
print-outs, see colors and to survey entire room in dimly lit
conditions. Standing and walking during entire shift, including
carrying, lifting and bending. Indoor environment. Sage Hospitality
provides equal opportunity in employment to all associates and
applicants. Accessibility Assistance: If you are an individual with
a disability and would like to request an accommodation for help
with your online application or completing any part of our
selection process, please call or email us at the contact
information above.
Keywords: Sage Restaurant Group, Denver , Lead Host/ Ma-tre D, Other , Denver, Colorado
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