USAA: Sr. Property Adjuster (Field) Cat- Colorado Springs
Company: USAA
Location: Divide
Posted on: April 6, 2021
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Job Description:
Company Vehicle Provided Looking for experienced Property Field
Adjusters in Colorado Springs area to join our dedicated
Catastrophe Team This is an exciting opportunity to join our newly
formed Dedicated Catastrophe Team, serving members impacted by
catastrophe events with a primary focus on wind and hail events.
Adjusters in this role will focus on utilizing technology and desk
adjusting for a virtual first approach to inspections and claims
handling and will also be responsible for physically inspecting
losses within their locally assigned territory. Field Adjusters in
this role may expect to travel outside of their local territory to
respond to catastrophes in other regions when needed. Within
defined guidelines and framework, investigates, evaluates,
negotiates, and settles complex property insurance claims presented
by or against our members. Confirms/analyzes coverage, recognizes
liability exposure and negotiates equitable settlement in
compliance with all state regulatory requirements. Recognizes and
empathizes with members' life events, as appropriate. About USAA
USAA knows what it means to serve. We facilitate the financial
security of millions of U.S. military members and their families.
This singular mission requires a dedication to innovative thinking
at every level. In each of the past five years, we've been a top-40
Fortune 100 Best Companies to Work For--, and we've ranked among
Victory Media's Top 10 Military Friendly-- Employers 13 years
straight. We embrace a robust veteran workforce and encourage
veterans and veteran spouses to apply. USAA Careers Award Winning
Workplace (17 seconds) USAA Careers - World Class Benefits (31
seconds) Tasks: Identifies and manages existing and emerging risks
that stem from business activities and the job role. Ensures risks
associated with business activities are effectively identified,
measured, monitored, and controlled. Follows written risk and
compliance policies and procedures for business activities. Manage
assigned claims caseload comprised of claims with complex damages
including specialty claims. Updates initial reserve levels.
Partners with vendors and internal business partners to facilitate
complex claims. May also involve external regulatory coordination
to ensure appropriate documentation and compliance. Investigates
claim damages by conducting research from various sources,
including the insured, third parties, and external resources.
Proactively identifies and engages in additional confirmation of
potential discrepancies involving complicated situations. Serves as
a resource for less experienced staff, providing informal coaching
as appropriate. Identifies coverage concerns, reviews prior loss
history, determines and creates Special Investigation Unit (SIU)
referrals, when appropriate Determines coverage through analyzing
information involving complex policy terms and contingencies.
Communicates with insured about coverage or any issues that involve
additional information or considerations regarding settlement
amount. Determines and negotiates complex claims settlement. Makes
recommendations to management for settlement amounts outside of
authority limits. Maintains accurate and current claim file
documentation throughout the claims process for complex claims.
Proficient knowledge of estimating technology platforms. Utilizes
platforms to prepare claims estimates in order to manage complex
property insurance claims. Supports workload surges and/or
Catastrophe (CAT) operations as needed to include working
significant overtime; may involve deployment travel during
designated CATs. May act as an informal resource for team members
with less experience. Recognizes and solves obstacles that occurs
in the claims process without supervisory approval. May require
limited travel to resolve claims and conduct in-person inspections.
Minimum Education: High School Diploma General Equivalency Diploma
Minimum Experience: 2 years' relevant property claims adjusting
experience of moderate complexity that includes writing estimates
involving dwelling and structural damages. Successfully acquire
Property & Casualty (P&C)adjuster license and state
registrations within 90 days of hire. Proficient knowledge of
Xactimate or similar estimating platform. Advanced knowledge
estimating losses of moderate complexity. Proficient knowledge of
property claims contracts and interpretation of case law.
Demonstrated negotiation, investigation, communication and conflict
resolution skills. Ability to travel 50-75% of the year (local &
non-local) and/or work catastrophe duty when needed. Developing
knowledge of residential construction. Physical Demand
Requirements: May require the ability to crouch and stoop to
inspect confined spaces, to include attics and go beneath homes
into crawl spaces. May need to meet all USAA safe driving
requirements including verification of driving record through MVR &
possession of valid driver's license. May require the ability to
lift a minimum of 35 pounds to include lifting a ladder in and out
of the trunk of a car. May require the ability to climb ladders and
traverse roofs, this includes the ability to work at heights while
inspecting roofs and attics. Preferred Experience: 2 years of
property claims adjusting as a Property Field Adjuster; to include:
Residential, Commercial, Farm/Ranch, Exterior/Interior inspections,
Large Loss, wind/hail, hurricane, tornado, fire, and sewer backup,
etc Prior deployment adjusting dwelling losses in the field during
Catastrophes Experienced using high resolution aerial imagery,
reviewing before and after imagery of residential structures to
assess damages and make claim decisions Currently hold an active
Adjusters License Ability to travel and/or work catastrophe duty as
needed, approximately 30% travel based on business need Experience
utilizing drone technology Xactimate Level 1 or 2 Certified
Currently reside in or ability to self-relocate to the Colorado
Springs Area About USAA USAA knows what it means to serve. We
facilitate the financial security of millions of U.S. military
members and their families. This singular mission requires a
dedication to innovative thinking at every level. We embrace a
robust veteran workforce and encourage veterans and veteran spouses
to apply. USAA Careers - World Class Benefits (31 seconds)
Compensation: USAA has an effective process for assessing market
data and establishing ranges to ensure we remain competitive. You
are paid within the salary range based on your experience and
market position. The salary range for this position is: $54,800.00
98,700.00 USD (this does not include geographical differential, it
may be applied based on your work location) Employees may be
eligible for pay incentives based on overall corporate and
individual performance or at the discretion of the USAA Board of
Directors. Geographical Differential : Geographic pay differential
is additional pay provided to eligible employees working in
locations where market pay levels are above the national average.
Shift premium will be addressed on an individual-basis for
applicable roles that are consistently scheduled for non-core
hours. Benefits: At USAA our employees enjoy best-in-class benefits
to support their physical, financial, and emotional wellness. These
benefits include comprehensive medical, dental and vision plans,
401(k), pension, life insurance, parental benefits, adoption
assistance, paid time off program with paid holidays plus 16 paid
volunteer hours, and various wellness programs. Additionally, our
career path planning and continuing education assists employees
with their professional goals. Please click on the link below for
more details. USAA Total Rewards The above description reflects the
details considered necessary to describe the principal functions of
the job and should not be construed as a detailed description of
all the work requirements that may be performed in the job. At USAA
our employees enjoy one of the best benefits packages in the
business, including a flexible business casual or casual dress
environment, comprehensive medical, dental and vision plans, along
with wellness and wealth building programs. Additionally, our
career path planning and continuing education will assist you with
your professional goals. Relocation assistance is not available for
this position.
Keywords: USAA, Denver , USAA: Sr. Property Adjuster (Field) Cat- Colorado Springs, Other , Divide, Colorado
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