DenverRecruiter Since 2001
the smart solution for Denver jobs

Service Solutions Group- Research and Resolution Team - Greenwood Vill

Company: Fidelity Investments
Location: Englewood
Posted on: February 24, 2021

Job Description:

Job Description:"Fidelity believes in, and is committed to, fair and consistent treatment for every associate and customer, and to creating a safe and respectful environment, in which everyone is treated with kindness, compassion and respect." Abby Johnson - Chairman & CEO Fidelity InvestmentsThis role requires the Series 7 License in order to be considered. If you do not have a Series 7, please search for Workplace Planning Associate or Customer Relationship Advocate positions to learn more about starting a career in Financial Services.In the Service Solutions Group you will be an integral part of a team that provides expertise for complex service items, emphasizing "point of service" resolution. You will own the outcome for the customer and provide a personalized, frictionless experience to effectively resolve the customer need. In this role, you will have the opportunity to help our customers feel more confident, make clearer decisions, and achieve their own financial dreams.The Purpose of Your RoleThe Service Solutions team will be empowered and trained to resolve most issues "at point of service," and will proactively reach out to customers to resolve "not in good order" items and other Fidelity identified issues. You support Fidelity associates in researching and resolving customer concerns, balancing your time between answering phone calls from associates and clients, and working customer cases. You will serve as a single point of contact to customers, providing a dedicated, compassionate, and balanced approach by building customer confidence and earning their trust. This includes:* Owning the issue to completion* Providing simple, easy solutions for complex requests* Leveraging comprehensive digital solutions* Servicing the full spectrum of customer needs, including account set up, money movement, trading and establishing /updating account featuresThe Expertise You Have* Series 7 required* Series 63 or ability to obtain within 90 days* 2-3 years of previous financial services experienceThe Skills You Bring* An ability to process transactions with efficiency and accuracy* Your strong organizational skills and ability to prioritize decisions in a fast-moving environment* Creative problem resolution skills with an ability to balance risk and the customer experience* You can take ownership of complex situations that result in positive outcomes for the customer* You have experience in a team environment that fosters culture of peer to peer coaching, collaboration and recognitionThe Value You Deliver* You implement Fidelity's Service Solutions strategy by supporting the reactive and proactive needs of customers, and our front line associates* You deliver the best customer experience in the financial services industry by quickly resolving issues and taking ownership to resolve more complex situations* You correspond with customers through a number of channels including phone, letters and emails to quickly resolve the request* Deliver efficient and responsive resolution in the most effective way possibleWe believe in being #DifferentTogether. Fidelity's nine affinity groups are self-organized groups of employees with common interests in areas such as race, ethnicity, gender or sexual orientation, or who share similar interests based on similar sets of experiences who come together to create a positive, inclusive workplace for all employees.We continuously strive for a diverse and inclusive workplace where we respect and value our associates for their unrivaled perspectives and experiences.Certifications:Series 07 - FINRA, Series 63 - FINRACompany OverviewAt Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com.Fidelity Investments is an equal opportunity employer.Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at or , prompt 2, option 2 if you would like to request an accommodation.

Keywords: Fidelity Investments, Denver , Service Solutions Group- Research and Resolution Team - Greenwood Vill, Other , Englewood, Colorado

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


General Labor
Description: Are you looking for immediate work and that makes an immediate positive impact Are you the type of person who loves diversity in your work day We are now hiring for General Labor--with a real passion (more...)
Company: PeopleReady
Location: Parker
Posted on: 02/28/2021

Colorado: Bather/Groomer Trainee
Description: YOUR GROOMING CAREER: Start your career in grooming as a Groomer Trainee As a Groomer Trainee in our Grooming Salon, you'll have the opportunity to build personal relationships with your clients each (more...)
Company: PetSmart
Location: Parker
Posted on: 02/28/2021

Website Support Specialist
Description: Company DescriptionZen Planner serves over 7,000 businesses in the boutique fitness, yoga, martial arts, and affiliate gym space, providing business owners everything needed to run a successful gym, school, (more...)
Company: Zen Planner
Location: Littleton
Posted on: 02/28/2021


Part Time - List your Garage or Parking Space - $300/mo
Description: Neighbor Parking Storage Host Rent out your parking space or your garage and earn 4,000 / year We are looking for side hustlers and passive income lovers to join Neighbor as independent hostsNeighbor (more...)
Company: Neighbor.com
Location: Parker
Posted on: 02/28/2021

Auto Body Collision Tech
Description: Job Summary Experienced Auto Body Technician needed to repair vehicles thoroughly, safely, and profitably in a manner consistent with Caliber S.O.P., insurance partner and industry guidelines/standards. (more...)
Company: Caliber Collision
Location: Parker
Posted on: 02/28/2021

Make extra money, become a Neighbor host
Description: Neighbor Parking Storage Host Rent out your parking space or your garage and earn 4,000 / year We are looking for side hustlers and passive income lovers to join Neighbor as independent hostsNeighbor (more...)
Company: Neighbor.com
Location: Parker
Posted on: 02/28/2021

Neighbor Host - Earn $300/mo by Listing Your Space for Storage
Description: Neighbor Parking Storage HostRent out your parking space or your garage and earn 4,000 / year We are looking for side hustlers and passive income lovers to join Neighbor as independent hostsNeighbor
Company: Neighbor.com
Location: Parker
Posted on: 02/28/2021

Make extra money, become a Neighbor host
Description: Neighbor Parking Storage Host Rent out your parking space or your garage and earn 4,000 / year We are looking for side hustlers and passive income lovers to join Neighbor as independent hostsNeighbor (more...)
Company: Neighbor.com
Location: Littleton
Posted on: 02/28/2021

List your Garage or Parking Space - $300/mo - Less than Part Time
Description: Neighbor Parking Storage Host Rent out your parking space or your garage and earn 4,000 / year We are looking for side hustlers and passive income lovers to join Neighbor as independent hostsNeighbor (more...)
Company: Neighbor.com
Location: Parker
Posted on: 02/28/2021

Security Guard Corporate Building
Description: At Allied Universal-, we continue to build an inclusive, Be Phenomenal-, culture that encourages, supports, and celebrates a diverse workplace. It fuels our innovation and connects us closer to our customers (more...)
Company: Allied Universal
Location: Parker
Posted on: 02/28/2021

Log In or Create An Account

Get the latest Colorado jobs by following @recnetCO on Twitter!

Denver RSS job feeds