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Senior UX Researcher

Company: Brooksource
Location: Denver
Posted on: February 25, 2021

Job Description:

Title--- Sr. UX ResearcherDuration--- Long Term ContractLocation--- Fiddlers Green (Currently remote for COVID)Our Fortune 100 Telecommunications client is introducing a Design initiative to Customer Operations (Customer Service/Support), specifically to support internal call center agents. These agents work with a multitude of apps on a day-to-day basis and your mission is to improve the user experience to make the call centers better, faster, and cost effective. This is an enterprise-wide initiative touching 30,000 call center reps supporting millions of customers.We are in need of a UX researcher to sit in Denver, CO (currently fully remote due to COVID) and drive the research this design initiative requires. You will have an opportunity to support either the billing and repair platforms, with your users will be both customers and internal agents.Qualififcations3+ years of experience as a--UX ResearcherStrong experience with -* Usability Testing* Generative research* Creating Test Plans* Develop Personas* Conducting Platform Testing* Interacting/ Interviews with Stakeholders* Vendor Relationships* Conducting Surveys* Test Schedules?RESPONSIBILITIES: You will be tied directly to the implementation of this call center design initiative. Your day-to-day will be a true UX Research function. They You be performing all things research and usability related. This means: creating test plans, helping conduct platform testing, interacting with all stakeholders (this is both internal agent and external customer facing role), vendor relationships, test schedules, conducting surveys, etc.WHAT'S IN IT FOR YOU ---? You will be supporting the research on the highest profile design initiative and gain exposure to an entire enterprise through interacting with multiple user types, across many markets. Upon returning to the office (post-covid) You will be sitting in a state-of-the art facility designed by this team.BENEFITS OF WORKING WITH BROOKSOURCE: -- Previous experience working with this client and placing both permanent employees and contractors. -- Direct communication with the hiring manager, which allows us to have a clear understanding of the timeline and move candidates through the interview process faster. -- Dedication to keep an open line of communication and provide full transparency.

Keywords: Brooksource, Denver , Senior UX Researcher, Other , Denver, Colorado

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