Senior UX Researcher
Company: Brooksource
Location: Denver
Posted on: February 25, 2021
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Job Description:
Title--- Sr. UX ResearcherDuration--- Long Term
ContractLocation--- Fiddlers Green (Currently remote for COVID)Our
Fortune 100 Telecommunications client is introducing a Design
initiative to Customer Operations (Customer Service/Support),
specifically to support internal call center agents. These agents
work with a multitude of apps on a day-to-day basis and your
mission is to improve the user experience to make the call centers
better, faster, and cost effective. This is an enterprise-wide
initiative touching 30,000 call center reps supporting millions of
customers.We are in need of a UX researcher to sit in Denver, CO
(currently fully remote due to COVID) and drive the research this
design initiative requires. You will have an opportunity to support
either the billing and repair platforms, with your users will be
both customers and internal agents.Qualififcations3+ years of
experience as a--UX ResearcherStrong experience with -* Usability
Testing* Generative research* Creating Test Plans* Develop
Personas* Conducting Platform Testing* Interacting/ Interviews with
Stakeholders* Vendor Relationships* Conducting Surveys* Test
Schedules?RESPONSIBILITIES: You will be tied directly to the
implementation of this call center design initiative. Your
day-to-day will be a true UX Research function. They You be
performing all things research and usability related. This means:
creating test plans, helping conduct platform testing, interacting
with all stakeholders (this is both internal agent and external
customer facing role), vendor relationships, test schedules,
conducting surveys, etc.WHAT'S IN IT FOR YOU ---? You will be
supporting the research on the highest profile design initiative
and gain exposure to an entire enterprise through interacting with
multiple user types, across many markets. Upon returning to the
office (post-covid) You will be sitting in a state-of-the art
facility designed by this team.BENEFITS OF WORKING WITH
BROOKSOURCE: -- Previous experience working with this client and
placing both permanent employees and contractors. -- Direct
communication with the hiring manager, which allows us to have a
clear understanding of the timeline and move candidates through the
interview process faster. -- Dedication to keep an open line of
communication and provide full transparency.
Keywords: Brooksource, Denver , Senior UX Researcher, Other , Denver, Colorado
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