DenverRecruiter Since 2001
the smart solution for Denver jobs

Senior UX Researcher

Company: Brooksource
Location: Denver
Posted on: February 25, 2021

Job Description:

Title--- Sr. UX ResearcherDuration--- Long Term ContractLocation--- Fiddlers Green (Currently remote for COVID)Our Fortune 100 Telecommunications client is introducing a Design initiative to Customer Operations (Customer Service/Support), specifically to support internal call center agents. These agents work with a multitude of apps on a day-to-day basis and your mission is to improve the user experience to make the call centers better, faster, and cost effective. This is an enterprise-wide initiative touching 30,000 call center reps supporting millions of customers.We are in need of a UX researcher to sit in Denver, CO (currently fully remote due to COVID) and drive the research this design initiative requires. You will have an opportunity to support either the billing and repair platforms, with your users will be both customers and internal agents.Qualififcations3+ years of experience as a--UX ResearcherStrong experience with -* Usability Testing* Generative research* Creating Test Plans* Develop Personas* Conducting Platform Testing* Interacting/ Interviews with Stakeholders* Vendor Relationships* Conducting Surveys* Test Schedules?RESPONSIBILITIES: You will be tied directly to the implementation of this call center design initiative. Your day-to-day will be a true UX Research function. They You be performing all things research and usability related. This means: creating test plans, helping conduct platform testing, interacting with all stakeholders (this is both internal agent and external customer facing role), vendor relationships, test schedules, conducting surveys, etc.WHAT'S IN IT FOR YOU ---? You will be supporting the research on the highest profile design initiative and gain exposure to an entire enterprise through interacting with multiple user types, across many markets. Upon returning to the office (post-covid) You will be sitting in a state-of-the art facility designed by this team.BENEFITS OF WORKING WITH BROOKSOURCE: -- Previous experience working with this client and placing both permanent employees and contractors. -- Direct communication with the hiring manager, which allows us to have a clear understanding of the timeline and move candidates through the interview process faster. -- Dedication to keep an open line of communication and provide full transparency.

Keywords: Brooksource, Denver , Senior UX Researcher, Other , Denver, Colorado

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Other Jobs

High Demand For Quality Landscapers - Get New Clients In Your Area (Broomfield,CO)
Description: Please note that this is not an offer of employment.Over 45 million homeowners have trusted HomeAdvisor to help them find quality
Company: homeadvisor
Location: Broomfield
Posted on: 02/26/2021

Packaging Specialist
Description: About Stillwater Brands: br br Stillwater Brands sells some of the leading THC- and CBD-infused edibles brands in Colorado, including Ripple Dissolvables, Ripple Gummy Supplements, and Ripple Quick (more...)
Company: Stillwater Brands
Location: Commerce City
Posted on: 02/26/2021

Accounts Payable/receivable Specialist
Description: Are you looking to get into a seriously cool industry Come join our client who is a leader in the technology space and only growing Aston Carter is seeking a team oriented Accounts Payable/Receivable (more...)
Company: Aerotek
Location: Broomfield
Posted on: 02/26/2021

Mechanical Engineer
Description: Description:Candidate needed to join R D team to support medical device design and development. Ideal candidate will have experience in the medical device industry for small hand held devices. Will be (more...)
Company: Aerotek
Location: Littleton
Posted on: 02/26/2021

Child and Youth Mentor, Broomfield, CO
Description: The Child and Youth Mentor will provide caregivers of individuals with special needs a break from their care giving duties by watching the individual while the caregiver participates in another activity. (more...)
Company: Liv Up
Location: Broomfield
Posted on: 02/26/2021

Packer / General Laborer
Description: This position is in our coffee department. Once the coffee has been roasted, it needs to be packaged and boxed. We have multiple machines that package different weights of coffee, as well as a k-cup (more...)
Company: Bluecrew
Location: Broomfield
Posted on: 02/26/2021

Licensed Counselor Jobs - Apply Now
Description: Private practice with no doors and no overhead. Join the world's largest online counseling platform. We provide the marketing, the technology, and the additional income. You provide the professionalism, (more...)
Company: BetterHelp
Location: Cheyenne
Posted on: 02/26/2021

New College Graduate: Systems Infrastructure Engineer
Description: Job Description: br Raytheon Intelligence and Space RI S is seeking a Systems Infrastructure Engineer New Graduate to join our distinguished team to support development, implementation, deployment (more...)
Company: RTX
Location: Littleton
Posted on: 02/26/2021

Nodal Network Systems Operator-Maintainer (25N)
Description: As a Nodal Network Systems Operator-Maintainer for the Army National Guard, you can expand your technological skillset while serving your Nation at the same time The Guard relies on many complex systems (more...)
Company: Army National Guard
Location: Cheyenne
Posted on: 02/26/2021

Orthodontic Treatment Coordinator
Description: Orthodontic Office is searching for an Experienced Treatment Coordinator to join our growing , fun office, br br If you are passionate about helping
Company: iHire
Location: Parker
Posted on: 02/26/2021

Log In or Create An Account

Get the latest Colorado jobs by following @recnetCO on Twitter!

Denver RSS job feeds