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AI BOT Team Lead Solutions Architect - Remote - US

Company: CTI Education Group
Location: Englewood
Posted on: February 22, 2021

Job Description:

Job Description - AI BOT Team Lead Solutions Architect -- Remote - US (02U7M) Job Description AI BOT Team Lead Solutions Architect -- Remote - US TTEC is seeking a Bot Team Lead Solutions Architect to join our Technology Services team. This is a telecommuting opportunity with travel requirements. Why choose TTEC to enhance and broaden your career? We are just as passionate about providing ideal solutions to solving our client's business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are. Whether you're the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success! As part of our Professional Services Multi-Channel Solutions team, you will design and consult on innovative user interfaces for the design and construction of conversational chat and speech applications, working to achieve exceptional user satisfaction and transaction completion with appropriate flair and personality. What you'll be doing:

  • Lead engineering of large, multi-location enterprise solutions
  • Design, develop and implement chat and voice applications utilizing AI services
  • Develop overall strategy for AI service architecture
  • Define requirements and business specifications to drive technical design
  • Develop conversational flows and design specifications for chat and voice applications What skills you bring:
    • 8+ Years of Industry Experience working with Customer Experience Technology Services
    • 5+ Years of Technical Experience with AI cloud services
    • 1 to 2 years NLP Solution design and architecture experience
    • Experience in managing large multi-site enterprise implementations
    • Experience managing development teams working with chat & voice applications. Familiar with conversational flows from chat to associates for routing and screen pop
    • Experience in writing technical design specifications for chat and voice applications
    • Experience in developing conversational flows for complex customer experience applications
    • Successful track record of developing chat and voice applications for customer service channel operations
    • Strong understanding of Natural Language Understanding design and Natural Language Processing design techniques for AI service applications
    • Strong knowledge of chat NLP engines, Speech and Text to Speech Engines, Back-end, Reporting, and Cloud services architecture
    • Strong knowledge of various chat and voice engine capabilities and improvement concepts
    • Strong business analysis, requirements, design and documentation skills
    • Ability to communicate both functional and technical concepts to the client
    • Bachelor's Degree; Masters Degree or MBA is a strong plus In addition, the ideal candidate will have experience with:
      • Speech to text and Text to speech services such as Nuance, Google, Amazon and Watson
      • Natural Language Processing and chat platforms such as Google, Watson, Rulai, Verint Alme, Kore.ai, Amazon and LivePerson
      • Development Languages
        • Java, Python, R, HTML, JavaScript, Node.js, AngularJS, C#, .Net, SQL, SDK development, Objective C, Swift
        • Integration with back-end data systems
          • Web Services REST API, Soap
          • Databases SQL, Oracle, MongoDB, PostgreSQL
          • Reporting
          • Bilingual (Spanish) skills a plus
          • Ability to travel up to 50%. Will telecommute/work from home when not traveling to client sites. Who We Are: TTEC is a pioneer in customer experience, engagement and growth solutions. Our 40,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from our four customer experience segments-Consulting, Technology, Care and Growth-to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other. Our Digital Technology Services segment drives customer experience outcomes to small, medium and enterprise clients by providing best in class Cloud and Premise Contact Center and Unified Communications Solutions, and CRM, Multi-channel, Omni-channel and WFO Services. COMPENSATION and benefits The anticipated starting salary range for individuals expressing interest in this position is $80,000 to $140,000. This position is eligible to participate in an annual incentive program. Benefits available to eligible employees include the following:
            • Medical, dental, and vision
            • Tax-advantaged health care accounts
            • Financial and income protection benefits
            • Paid time off (PTO) and wellness time off Why ttec? what we offer When you join TTEC, you become part of the family. Because we want to see you succeed and thrive, we offer a competitive compensation and benefits package as shown below to support your quality of life, career development and goals attainment: Be Financially Sound
              • We want you to reach your personal and professional goals and offer financial benefits such as: Health and flexible spending accounts
              • Financial wellness program Be Developed
                We believe in investing in our people and their career development, which is why we offer a variety of courses and programs that enable you to develop new skills and gain new insights such as:
                • Our Women in Leadership program connects employees globally with learning, networking and mentoring opportunities
                • Professional development courses in TTEC University
                • Scholarship program and tuition reimbursement
                • Visibility in our global career pathing and internal mobility opportunities Be Healthy
                  We support healthy living and have the tools and resources to help you such as:
                  • It's Ok, We're All Human wellness program
                  • Wellness incentives
                  • Company health and wellness programs
                  • Dedicated health and wellness navigators and employee assistance programs
                  • Generous paid time off and other leave of absence programs Be the Difference You'll have the opportunity to have a positive impact in your community:
                    • Through our employee-driven global grant program, you'll have the unique opportunity to apply for a grant focused on helping a local educational organization in your community
                    • Our team helps fundraise and volunteer their time in their communities For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation #LI-RD1 TTEC requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don't take our word for it - check out some our women in leadership and diversity awards on TTECjobs.com. Lead Everyday-- w -- Do the Right Thing-- w -- Reach for Amazing-- w -- Seek First to Understand-- w -- Act as One-- w -- Live life Passionately .

Keywords: CTI Education Group, Denver , AI BOT Team Lead Solutions Architect - Remote - US, Other , Englewood, Colorado

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