NOC Tech
Company: Apex Systems
Location: Englewood
Posted on: February 22, 2021
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Job Description:
**NOC (Network Operations Center) Technician Opportunity out in
Denver, CO** If interested, please send Lam your updated resume.
Email address: Title: NOC Technician Rate: $24-25/HR Location:
Denver, CO (will be mostly remote to start off) Work Shifts: 4x10
(4 days a week, 10-hours shift); 10pm-8am 4 days a week **Highly
preferred: must have or be "in progress" of a CCNA certificate**
Job Responsibilities: --- Responsible for working in a 24x7 Network
Operations and Security Operations Center environment as a member
of a larger team. --- Monitor systems, triage issues, respond to
events, and provide situational awareness to company leadership and
customers. --- Responsible for Incident Triage / Incident
Management and timely reporting and escalation of issues. Provide
Incident Response (IR) support as required --- Follow standard
procedures; accurately log and update all events using
incident/call tracking software. --- Ensure timely and accurate
communication to customers and escalation teams within the company.
Daily Duties: --- Monitor, analyze, and triage all alerts o
Maintaining agreed upon Service Level Agreements with customers ---
Resolve incidents or facilitate escalation to Tier 2. --- Respond
to all inbound service requests initiated (phone or email). ---
Provide customer facing status updates in case management system;
cradle to grave incident management. --- Document all activities
during an incident and provide leadership with status updates
during the life cycle of an incident. --- Track trends, statistics,
and key figures for each assigned client --- Assist with the
development of processes and procedures to improve incident
response times, analysis of incident, and overall functions.EEO
Employer Apex Systems is an equal opportunity employer. We do not
discriminate or allow discrimination on the basis of race, color,
religion, creed, sex (including pregnancy, childbirth,
breastfeeding, or related medical conditions), age, sexual
orientation, gender identity, national origin, ancestry,
citizenship, genetic information, registered domestic partner
status, marital status, disability, status as a crime victim,
protected veteran status, political affiliation, union membership,
or any other characteristic protected by law. Apex will consider
qualified applicants with criminal histories in a manner consistent
with the requirements of applicable law. If you have visited our
website in search of information on employment opportunities or to
apply for a position, and you require an accommodation in using our
website for a search or application, please contact our Employee
Services Department at or - provided by Dice
Keywords: Apex Systems, Denver , NOC Tech, Other , Englewood, Colorado
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