NOC Tech

Company: Apex Systems
Location: Englewood
Posted on: February 22, 2021

Job Description:

**NOC (Network Operations Center) Technician Opportunity out in Denver, CO** If interested, please send Lam your updated resume. Email address: Title: NOC Technician Rate: $24-25/HR Location: Denver, CO (will be mostly remote to start off) Work Shifts: 4x10 (4 days a week, 10-hours shift); 10pm-8am 4 days a week **Highly preferred: must have or be "in progress" of a CCNA certificate** Job Responsibilities: --- Responsible for working in a 24x7 Network Operations and Security Operations Center environment as a member of a larger team. --- Monitor systems, triage issues, respond to events, and provide situational awareness to company leadership and customers. --- Responsible for Incident Triage / Incident Management and timely reporting and escalation of issues. Provide Incident Response (IR) support as required --- Follow standard procedures; accurately log and update all events using incident/call tracking software. --- Ensure timely and accurate communication to customers and escalation teams within the company. Daily Duties: --- Monitor, analyze, and triage all alerts o Maintaining agreed upon Service Level Agreements with customers --- Resolve incidents or facilitate escalation to Tier 2. --- Respond to all inbound service requests initiated (phone or email). --- Provide customer facing status updates in case management system; cradle to grave incident management. --- Document all activities during an incident and provide leadership with status updates during the life cycle of an incident. --- Track trends, statistics, and key figures for each assigned client --- Assist with the development of processes and procedures to improve incident response times, analysis of incident, and overall functions.EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or - provided by Dice

Keywords: Apex Systems, Denver , NOC Tech, Other , Englewood, Colorado