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Mortgage Processing -Team Lead

Company: HCL America, Inc.
Location: Denver
Posted on: February 22, 2021

Job Description:

Team Lead - Mortgage Loan Processing- Denver,COThis is a full-time employee role with an attractive base salary and lucrative incentivesHCL America is hiring! We are a global outsourcing company with over 150,000 employees in 44 countries. We offer a competitive base salary with uncapped incentives, industry-leading benefits at very low cost to our employees- including comprehensive medical plans, dental, vision, 401K with employer matching, paid vacation, and much, much moreAs a Team Lead, for one of our client projects, you will bring your coaching and supervisory skills to manage a team of Mortgage Loan Processors to ensure their pipeline of mortgage loan files are processed according to established policies and procedures. You will also lend support to the Client Project Processing Manager in all aspects of overall pipeline management, customer service and sales support. You will also handle your own pipeline of loans.Essential Functions/Duties:* Monitors team to maintain company service level agreements and coordinates and directs daily work- flow requirements; pipeline management and reporting;* Ensures all Processors perform to company set standard productivity and best in class customer service levels.* Mentor/coach team members; provides necessary training; Provides direction and makes decisions based on previous experience or appropriately escalates issues as needed.* Develops and maintains relationship/partnership with other team leaders to share/implement best practices; Develops and maintains relationship/partnership with other key departments to maximize efficiency.* Communicates to internal staff and sales verbally and in writing regarding status, issues or additional requirements for processing loans.* Communicates industry and company changes in order to maintain team unity and comprehension.* Adheres to all applicable compliance regulations and provides direction to fix discrepancies as needed; Review quality of loans certifying that all information is accurate and in accordance with federal and state mortgage lending regulations.* Familiar with interpreting mortgage related documentation.* Ensure compliance with applicable federal, state and local laws and regulations. Complete all required compliance training. Take responsibility to keep up to date with changing regulations and policies.Preferred Education & Experience:* 3-5 years mortgage related processing experience.* Supervisory experience preferred.* Experience with automated underwriting systems (DU/LP)* Knowledge FNMA/FHLMC policies and guidelines* High School Diploma or GED equivalent required, some college preferred; College degree desired.* Intermediate to computer proficiency skills with MS Office, Excel and Mortgage Loan Applications/Software) Encompass 360 desired.* Excellent customer service skills: written and oral communication skills and ability to demonstrate control, flexibility and maintain quality and high productivity when dealing with customers and changing work demand.* Strong listening and problem-solving skills using previous experience and judgment to make decisions.* Ability to multi-task, prioritize and function in a high-volume, fast-paced environment.* Ethically responsible, demonstrates leadership skills in all roles.* Adaptability and acceptance to changeExperience:* Mortgage Processing : 3 year (Required)* Supervisor or Manager: 1 year (Preferred)Education:* High school or equivalent (Required)

Keywords: HCL America, Inc., Denver , Mortgage Processing -Team Lead, Other , Denver, Colorado

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