Senior Living - Leasing Counselor
Company: Balfour Senior Care, LLC
Location: Louisville
Posted on: January 15, 2021
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Job Description:
POSITION: Leasing Counselor POSITION SUMMARY: In this role, you
will actively manage relationships with prospective residents and
their families utilizing a team relationship selling approach. By
maintaining a thorough knowledge of Balfour's continuum of products
and services, as well as competitor information, market conditions,
and through the use of our customer relations management database,
you will meet and exceed monthly and annual sales and occupancy
goals. SCHEDULE:--Full time What does a Leasing Counselor do at
Balfour Senior Living? -- Meet or exceed monthly company/community
sales standards -- Primary focus on "sales zone" activities
including face-to-face, voice-to-voice, creative follow up and
purposeful planning for effective execution -- Respond to telephone
inquiries, remotely and in real time where possible, and conduct
walk-in and scheduled tours with prospective residents or
interested parties -- Accurately maintain the community's database
by collecting and entering information about new inquiries and
referral sources and recording consistent and appropriate follow up
communication with inquiries, prospective residents and referral
source contacts -- Develop and maintain relationships with
potential referral sources and conduct on-going field visits --
Qualify all current and potential referral sources, effectively
matching our services to their needs, thus maximizing referral
potential -- Research and maintain current information on local
competition and new services and competitors entering the
marketplace -- Accurately track move-ins, move-outs, transfers and
quantity vs. quality of referral activity, determining appropriate
follow up actions -- As necessary, assist the team in completing
the necessary move-in paperwork ensuring a smooth transition for
the resident and acting in compliance with company policies and
appropriate State Licensing regulations -- Provide regional
management with necessary paperwork and reports to actively monitor
sales efforts -- Attend and participate in core Balfour sales
training events and maximize techniques to grow census/revenue --
Provide opportunities for greater community members and prospects
to visit and tour the community by promoting appropriate special
events REQUIRED QUALIFICATIONS, KNOWLEDGE, & SKILLS: -- Expertise
in "relationship?selling" and a demonstrated ability to close --
Experience with motivational interviewing techniques preferred --
Must demonstrate competence in the following areas: -- Ability to
connect and build trust with clients and their circle of influences
-- Ability to understand and manage emotions arising from client
situations -- Ability to guide clients toward solutions? --
Experience in a customer?service-oriented setting a must --
Demonstrated ability to work in a team environment -- Effective
verbal and written?communication skills are required, including the
ability to communicate openly,?honestly and responsibly with others
-- Ability to read, speak, and?understand the English language --
Proficient in Microsoft Outlook, Word, Excel, and PowerPoint --
Must possess a current driver's license PREFERRED QUALIFICATIONS,
KNOWLEDGE, & SKILLS: -- Experience in?senior living,
including?assisted living and memory care environments preferred --
Ability to work nights, weekends and?holidays required PHYSICAL
REQUIREMENTS/WORKING CONDITIONS: -- Ability to sit, stand, walk,
bend, and squat for prolonged periods -- Ability to push/pull
objects and lift/carry between 20-50 pounds unassisted on a
frequent basis (pending location or requested job duties) --
Willing to work beyond normal working hours, on weekends as well as
holidays (required) -- Our communities provide assisted living,
assisted living memory care, and skilled nursing (pending location)
* Balfour is a pet-friendly community; you may be exposed to animal
hair and dander. Health & Wellness Protocols: Until further notice,
interviews will take place virtually. Newly-hired associates will
complete Balfour Senior Living's New Hire Orientation virtually,
then receive important training about how to keep our residents,
and themselves, as healthy as possible. This includes things like
hand washing and social distancing. You will also follow wellness
protocols developed under guidance of health agencies before
entering any of our buildings. If you have any questions regarding
the current protocols, please include them in your cover letter or
discuss with the Balfour representative who contacts you. Why
Balfour? --- Scheduling variety and flexibility:1st, 2nd, overnight
and PRN/Flex pool opportunities available for many positions ---
Immediate healthcare coverage for eligible employees working 32 or
more hours per week (Full & 3/4 time status) --- Medical, dental
and vision plan coverage --- Paid time off (PTO) and sick time for
full and part time employees --- Tuition Reimbursement Program ---
Employee Referral Bonus Program --- Employee Resident Referral
Bonus Program ABOUT BALFOUR SENIOR LIVING Founded in 1997, Balfour
Senior Living has received national and international recognition
for the quality of its exterior architecture and its elegant
interior design marked by the use of a vibrant color palette and a
diverse collection of fine art. With round-the-clock nursing
coverage and an extensive activity program, Balfour's quality of
care and life enrichment programming makes the company a leader in
the growing world of senior housing. Since the first community
opened in Louisville, Colorado in 1999, Balfour has grown to
include nine communities in the Denver Metro area and one in Ann
Arbor, Michigan. From its inception, Balfour Senior Living has
sought to be the most admired senior living company in the United
States. Balfour Senior Living is an Equal Opportunity Employer
(EOE) complying with state and local laws governing
nondiscrimination in employment and providing equal employment
opportunities without regard to age, race, color, religion, sex,
gender identity or expression, sexual orientation, national origin,
ethnicity, age, disability, genetic information, or racial status.
This policy applies to all terms and conditions of employment
including but not limited to recruiting, hiring, placement,
promotion, discharge, termination, layoff, recall, transfers,
compensation, benefits, and training.
Keywords: Balfour Senior Care, LLC, Denver , Senior Living - Leasing Counselor, Other , Louisville, Colorado
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