Service Advisor
Company: AutoNation - AutoNation Chevrolet North
Location: Denver
Posted on: January 15, 2021
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Job Description:
AutoNation Chevrolet North At AutoNation, doing what's right by
the customer comes standard at 300 locations coast to coast, so
it's no wonder we have served over 10 million happy customers. As a
Service Advisor, you'll be part of a nationwide team servicing
20,000 cars a day and building customer loyalty that spans
generations. Along with your communication skills and automotive
knowledge, you'll utilize leading-edge technology to uncover
selling opportunities that keep drivers safe in their vehicles. We
represent 36 brands in 16 states, so there's always opportunity to
grow your career as a Service Advisor and beyond. Join AutoNation
and accelerate as far and fast as your talent and our support can
take you.Position OverviewWorking in our state of the art service
departments, the Service Advisor acts as the go-between for Service
Technicians and customers. In this position, you'll be able to get
out from behind the desk and play an active role in the service
lane. AutoNation will look to you to explain the Service
Technician's recommendations to the customer in easy-to-understand
language - and suggest up-sell opportunities to keep the customer's
vehicle safe.What Will I Do Every Day?* Set, confirm and prepare
for appointments with customers so they can have a great service
experience* Meet or exceed targeted sales goals & the targeted
customer satisfaction index* Greet customers in a friendly manner
when they arrive* Determine vehicle needs based on customer
information and a vehicle walk-around, inspections and test drives*
Use a consultative selling process to assist customers in planning
for ongoing required maintenance of their vehicle* Produce repair
orders for customers, including cost and time estimates, with full
transparency* Communicate frequently with technicians and parts
associates to ensure timely completion of work* Follow up with
customers on the status of their vehicle, based on how the customer
wants to be informed* Follow up with customers to ensure
satisfaction* Gain superior product knowledge to effectively help
customers* Provide an exceptional customer experience to drive
loyaltyWhat are the requirements for this job?* High school diploma
or equivalent* Proven ability to provide an exceptional customer
experience* Ability to set and achieve targeted goals* Prior sales
experience preferred but not required* Demonstrated communication,
consultative, interpersonal and organizational skills* The
willingness to follow up with customers* Experience and desire to
work with technology* Valid in-state driver's license and an
acceptable, safe driving recordWhy should I come work for
AutoNation?* You want to work for a car dealer that has a strong
moral compass and treats all of its associates with
respectAutoNation is an equal opportunity employer and a drug-free
workplace.
Keywords: AutoNation - AutoNation Chevrolet North, Denver , Service Advisor, Other , Denver, Colorado
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