Customer Service Representative
Company: Arizona Shower Door
Location: Denver
Posted on: January 15, 2021
|
|
Job Description:
Description: About the Role:This position will be responsible
forproviding frontline telephone support for customers, vendors,
and managers. This includes creating work orders and coordinating
with necessary parties to effectively and efficiently resolve
customer issues.Essential Duties & Responsibilities:* Answers
incoming telephone calls and emails from customers.* Creates work
orders from those customer calls and emails.* Dispatches work
orders via email, web, software, or fax within specified
timelines.* Ensures customer expectations are exceeded.* Follows
company policies and procedures are adhered to.* Escalates and
tracks high priority work orders according to account procedures.*
Coordinate with customers, vendors, and management to facilitate
the flow of high work order demand.* Prioritizes work to meet or
exceed established performance standards.* Provides work order
follow-up and reporting as required.* Assists other peers and
performs other duties as assigned.. Requirements: Minimum
Qualifications:* High school diploma or GED required.* A minimum of
3-years of customer experience or sales experience with a proven
track record required.* Experience in the glass industry or a
related field preferred.* AS-400 experience preferred.* Proven
record of selling and servicing customers via the telephone.* Solid
verbal/written communication skills.* Must have basic knowledge of
math and geometry.* Able to understand and accurately communicate
customer's needs.* Able to manage telephone customer interactions
and convey confidence while resolving customer issues.* Basic math
skills and ability to work with percentages, fractions, and
decimals.* Critical thinking and problem-solving skills.* Able to
thrive in a changing environment. (Every call is different and
requires a unique and customized response from the CSR.).* Able to
complete work accurately while under deadline pressure. This
includes quickly making decisions with limited input from the
customer.* Able to accept constructive criticism.* Strong computer
and phone skills. Ability to use web-based computer applications
and type with at least 90% accuracy.* Ability to work in a
fast-paced environment with a can-do attitude.* Strong
organizational skills and the ability to multi-task.* Must be a
quick learner and proficient with various computer hardware and
software to include, but not limited to, Word, Excel, and Outlook.*
Collaborative team member with the ability to interact with
individuals at all levels of the organization.Closing
Statement:This brief summary is not an all-inclusive description of
job duties. Other job duties and responsibilities may also be
assigned by the incumbent's Manager at any time based upon Company
need.Arizona Shower Door is a proud Equal Opportunity employer,
m/f/d/v.
Keywords: Arizona Shower Door, Denver , Customer Service Representative, Other , Denver, Colorado
Click
here to apply!
|
Didn't find what you're looking for? Search again!
Other Other JobsTechnical Support Representative Description: Job DescriptionAre You Looking for What-s Next in Your Career New JobNew BeginningNew YouOur Technical Support advisors provide customer service to resolve technology challenges through a series of troubleshooting (more...) Company: Kelly Location: Littleton Posted on: 01/22/2021 Maintenance Mechanic Description: Maintenance Mechanic Commerce City br br br br Kelly Services is currently seeking a Maintenance Mechanic for one of our top clients in Commerce City. br br br br As a Maintenance Mechanic (more...) Company: Kelly Location: Commerce City Posted on: 01/22/2021 Auto Mechanic Description: Job Description6010 - Parker - 18220 Ponderosa Dr, Parker, Colorado, 80134 CarMax, the way your career should be Tune up your skills in vehicle repair and build a great career If you want to learn how (more...) Company: CarMax Location: Parker Posted on: 01/22/2021 Restaurant Team Member - Crew (970 - Littleton) Description: Restaurant Team Member - Crew 970 - Littleton 21002269 br DescriptionCULTIVATING A BETTER WORLDFood served fast doesn't have to be br a typical fast food experience. Chipotle has always done things (more...) Company: Chipotle Location: Littleton Posted on: 01/22/2021 Pre-Pack Associate Description: Summary The Supply Chain Associate is the first high-volume quality control check out of the warehouse. The Supply Chain Associate is responsible for: prepackaging bulk product and join production that (more...) Company: Silver Stem Fine Cannabis Location: Commerce City Posted on: 01/22/2021 Experienced Body Tech Description: Job Summary Experienced Auto Body Technician needed to repair vehicles thoroughly, safely, and profitably in a manner consistent with Caliber S.O.P., insurance partner and industry guidelines/standards. (more...) Company: Caliber Collision Location: Commerce City Posted on: 01/22/2021 Part Time Event Specialist Description: Job Description Part Time Event Specialist Are you outgoing and enjoy interacting with people If promoting brand awareness through product demonstration sounds appealing, then our Part Time Job is the (more...) Company: Target Location: Parker Posted on: 01/22/2021 MRI Tech - PRN Description: Welcome to Centura Health Welcome to the largest health ecosystem in Colorado and western Kansas. Welcome to living your mission among thousands of people on fire to live theirs too. Welcome to options, (more...) Company: Centura Health Location: Castle Rock Posted on: 01/22/2021 Desktop Specialist Description: What You'll Do Respond to customer requests for assistance with computer software/hardware. Respond to user account and password resets. Provide troubleshooting for software, installation of software. (more...) Company: DISYS Location: Broomfield Posted on: 01/22/2021 Dealership Mechanic Description: Job Description6010 - Parker - 18220 Ponderosa Dr, Parker, Colorado, 80134 CarMax, the way your career should be Tune up your skills in vehicle repair and build a great career If you want to learn how (more...) Company: CarMax Location: Parker Posted on: 01/22/2021 |