DenverRecruiter Since 2001
the smart solution for Denver jobs

Bilingual Spanish Technical Support Rep at Verint-Systems for our Westminster, CO facility

Company: Verint-Systems
Location: Denver
Posted on: January 15, 2021

Job Description:

Overview of Job Function As a valued member of Verints Fraud and Security Solutions (FSS) Technical Support team, you will be the first point of contact for customer service inquiries received via telephone, email, or our Customer Relationship Management (CRM) ticketing system. You will be responsible for creating service requests in the CRM application, verifying eligibility for support, advanced troubleshooting, and escalating any unresolved issues in accordance with standard escalation procedures. You will also monitor the progress of a service request from its creation to its completion; in addition, you will be responsible for closing the request in accordance to the documented process. Principal Duties and Essential Responsibilities The primary duties and major tasks that will be performed on a regular basis include but are not limited to: Responds to a moderate volume of service inquiries within focused verticals, either by phone, email, or the ticketing system, gathering information pertaining to the customer, contacts, eligibility for support, and install-base data. Utilizes this information to create service requests in the CRM database. Works closely with team members to resolve service requests that have been escalated. Ensures follow up and detailed feedback are provided. Assesses nature of problem; utilizes technical expertise, exercises judgment and decision making to perform troubleshooting to work to resolve issue. Works with peers when appropriate to assist in resolving issue. Processes RMAs for hardware when required. For more complex issues, escalates issue to the appropriate technical support personnel for resolution. Gains understanding of how issue was resolved and applies knowledge to future service inquiries. Follows progress of request; ensures request is resolved in a timely manner and that customer is fully satisfied with resolution. Closes requests when completed. Performs various administrative and reporting tasks as assigned. Adheres to written or verbally communicated processes. Assists in training new employees. Other duties as assigned. Minimum Requirements Bachelors degree in Computer Science, Information Technology or related field or equivalent work experience. 3 years of previous experience in a Call Center environment or equivalent technical support experience. Fluent in Spanish, verbal and written. Excellent customer service skills and phone etiquette. Demonstrable troubleshooting and problem solving skills. Excellent organizational, analytical, and attention to detail skills. Proven ability to manage multiple tasks with shifting priorities and timeframes. Works well in a team environment. Strong oral and written communication skills. Ability to take direction, retain information, and apply in similar situations. Basic understanding of network architecture, i.e. router, switches. Basic computer hardware knowledge, i.e. replacement of hard drives. Basic understanding of RAID Technology, Windows 7 and above, 2008 Server and above. Basic understanding system logs and event logs. Strong computer skills, including MS Excel, Outlook, Windows Operating Systems. Willingness to work a flexible schedule during the 6AM - 6PM coverage period. Samantha Dadura Senior Recruiter, Talent Acquisition Verint Systems, Inc. 631-962-7672 (office)

Keywords: Verint-Systems, Denver , Bilingual Spanish Technical Support Rep at Verint-Systems for our Westminster, CO facility, Other , Denver, Colorado

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Other Jobs

Get first access to internships at Equifax
Description: At Equifax, we believe in the power of knowledge. As an innovative global company that enables access to credit, we---re part of breakthrough
Company: Equifax
Location: Broomfield
Posted on: 01/21/2021

Loan Clerk
Description: If you are a Loan Processor with experience, please read on For the last 15 years we have been committed to providing immaculate customer service, from providing hands on assistance and provide our customers (more...)
Company: Optello
Location: Littleton
Posted on: 01/21/2021

Pet Sitting Wanted
Description: Job Description: br Hey my name is Karen. I am booking a pet sitter/walker working
Company: PetSitter
Location: Broomfield
Posted on: 01/21/2021

Flexible Winter Schedule - Deliver with Uber Eats
Description: Job DescriptionDeliver with Uber. Earn on your schedule. Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends--it's up to you. Earn Good Money. You'll
Company: Uber Eats
Location: Cheyenne
Posted on: 01/21/2021

Social Sciences Tutor (more than $1k/mo)
Description: Varsity Tutors is looking to contract with tutors to connect with clients across a variety of academic subjects and major test prep through
Company: Varsity Tutors
Location: Broomfield
Posted on: 01/21/2021

Server Assistant
Description: This job was posted on January 8 and will be accepting applications through January 20.Red Robin is taking extra measures to keep our Team Members safe during this time.We have enhanced our cleaning and (more...)
Company: Red Robin
Location: Broomfield
Posted on: 01/21/2021

Student Mentor
Description: Description: Work from anywhere - become a Student Mentor and get paid to share your college experience Our platform connects prospective students with current college students to learn about a program, (more...)
Company: GradGab
Location: Cheyenne
Posted on: 01/21/2021

CDL A OTR Truck Driver
Description: Job Description Home Time: 3-4 Weeks Out Route/Duties: This is OTR freight
Company: Riverside Transport
Location: Littleton
Posted on: 01/21/2021

Deliver with GoPuff
Description: goPuff, a leading consumer technology platform delivering everyday essentials in minutes from local facilities, is looking for delivery partners to deliver through goDrive, an app that connects Delivery (more...)
Company: goPuff
Location: Parker
Posted on: 01/21/2021

25N Nodal Network Systems Operator-Maintainer
Description: As a Nodal Network Systems Operator-Maintainer for the Army National Guard, you can expand your technological skillset while serving your Nation at the same time The Guard relies on many complex systems (more...)
Company: Army National Guard
Location: Cheyenne
Posted on: 01/21/2021

Log In or Create An Account

Get the latest Colorado jobs by following @recnetCO on Twitter!

Denver RSS job feeds