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Customer Service Representative

Company: Trader Joe's
Location: Denver
Posted on: January 14, 2021

Job Description:

Customer Service Representative (CSR) will be responsible for managing assigned customer accounts to ensure accurate order entry and scheduled delivery. In addition the CSR will be handling distributor inquiries, communicating with co-packers and logistics providers and may be responsible for offering support to the Logistics staff as well. This position requires an individual who has the ability to multi-task, be organized, work in a fast paced environment and who can seamlessly transition to the day-to-day demands and changes of the Customer Service Department.Job Requirements:* Handle incoming customer service calls* Dispatch incoming customer phone calls* Accept customer calls and return customer* Maintain customer service related information for customer accounts* Ensure quality customer service and customer satisfaction* Maintain customer service voicemail and return customer calls* Provide customers with superior customer service* Provide customer service for internal customers* Capturing customer information and answering customer inquiries* Resolve inbound customer calls regarding account* Take customer orders and provide high-quality customer service* Make out going customer service calls* Work with customer service manager to ensure proper customer service* Resolve any customer service issues* Answering inbound calls and providing excellent customer service* Provide customer support and handling customer inquiries* Combining excellent customer service skills* Assure quality customer service to all customers* Provide exceptional customer service to all customers* Provide superior customer service with all customer interactions

Keywords: Trader Joe's, Denver , Customer Service Representative, Other , Denver, Colorado

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