Customer Care Consultant

Company: BBB Great West + Pacific
Location: Denver
Posted on: January 14, 2021

Job Description:

About Better Business Bureau: For more than 100 years, BBB has been helping people find businesses, brands and charities they can trust. There are thousands of free and subscriptions websites that offer a range of information, including reviews, reports, directories, listings, and gripe sites. BBB is the one place you can find it all. BBB's mission is to be the leaders in advancing marketplace trust. BBB's vision is an ethical marketplace where buyers and sellers can trust each other.As a Customer Care Consultant, you will be responsible for ensuring BBB provides accurate data and excellent customer service to the public.This is the job for you, if---* You're interested in a meaningful job working at a mission based, not-for-profit organization* You have VERY strong conversational communication skills* You thrive in a role that requires strong multi-tasking skills* You enjoy talking with the public via telephone* You love providing top-level customer service* You are looking to start out your career in the non-profit industry* You are adaptable to any situation that comes your wayAs a Customer Care Consultant, you'll---* Process returned mail.* Answer public phone lines, providing business reviews, government agency referrals, information on events, tips, and other helpful information.* Respond to Live Chat requests, and distribute to other teams as appropriate.* Handle general mail, emails and voicemails, and distribute to other teams as appropriate.* Provide the best service possible including informing the public and ABs of BBB events, tips and booklets, referring to appropriate agencies for assistance, and giving any other helpful information.* Attend department meetings and participate in cross-training opportunities.* Provide back-up support to the team as needed.* Special projects and duties as assigned.What we're looking for---* High School Diploma or Bachelor's Degree in related field* 6 months - 2 years in customer service related position* Positive attitude and high degree of professionalism* Intermediate computer proficiency, including familiarity with Microsoft 365 productsIn case you were wondering---If you are looking for an organization with a progressive culture, a position that will challenge you, a team you can laugh with then this is the opportunity for you! We pride ourselves on providing a coaching culture for our team members and we are invested in their professional development. Most importantly, you will be joining a team that embodies our five values: Trust, Respect, Integrity, Teamwork and Excellence!Benefits:* Medical, Dental, and Vision Insurance Plans* 100% employer-paid life insurance* Optional insurance plans (short-and long-term disability, additional life, accident, etc)* Paid Time Off (PTO) available after your first day* Paid holidays, plus your birthday off with pay* Safe Harbor (immediate vesting) 401(k) plan with up to 6% company match* Work from home options available - must be able to report to the Denver office as neededAt BBB, we embrace diversity and strive to create an inclusive environment that provides all team members the opportunity to thrive. We foster a culture in which our differences are celebrated; our differences is what makes us a Better Business! We are proud to be an Equal Employment Opportunity and will not discriminate based on race, color, gender, gender identity, religion, sexual orientation, national origin, age, marital status, disability status, citizenship status, veteran status, or any other characteristic prohibited by Local, State, or Federal law. Discrimination, retaliation, or harassment based upon any of these factors is inconsistent with our core values and will not be tolerated.

Keywords: BBB Great West + Pacific, Denver , Customer Care Consultant, Other , Denver, Colorado