Senior Living - Leasing Counselor
Company: Balfour Senior Care, LLC
Location: Henderson
Posted on: January 14, 2021
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Job Description:
POSITION: Leasing Counselor----POSITION SUMMARY:---- In this
role, you will actively manage relationships with prospective
residents and their families utilizing a team relationship selling
approach. By maintaining a thorough knowledge of Balfour's
continuum of products and services, as well as competitor
information, market conditions, and through the use of our customer
relations management database, you will meet and exceed monthly and
annual sales and occupancy goals.----SCHEDULE:--Full time --What
does a Leasing Counselor do at Balfour Senior Living? ---- Meet or
exceed monthly company/community sales standards------ Primary
focus on "sales zone" activities including face-to-face,
voice-to-voice, creative follow up and purposeful planning for
effective execution------ Respond to telephone inquiries, remotely
and in real time where possible, and conduct walk-in and scheduled
tours with prospective residents or interested parties------
Accurately maintain the community's database by collecting and
entering information about new inquiries and referral sources and
recording consistent and appropriate follow up communication with
inquiries, prospective residents and referral source contacts------
Develop and maintain relationships with potential referral sources
and conduct on-going field visits------ Qualify all current and
potential referral sources, effectively matching our services to
their needs, thus maximizing referral potential------ Research and
maintain current information on local competition and new services
and competitors entering the marketplace------ Accurately track
move-ins, move-outs, transfers and quantity vs. quality of referral
activity, determining appropriate follow up actions------ As
necessary, assist the team in completing the necessary move-in
paperwork ensuring a smooth transition for the resident and acting
in compliance with company policies and appropriate State Licensing
regulations------ Provide regional management with necessary
paperwork and reports to actively monitor sales efforts------
Attend and participate in core Balfour sales training events and
maximize techniques to grow census/revenue------ Provide
opportunities for greater community members and prospects to visit
and tour the community by promoting appropriate special
events----
REQUIRED QUALIFICATIONS, KNOWLEDGE, & SKILLS:-- ---- Expertise in
"relationship?selling" and a demonstrated ability to close------
Experience with motivational interviewing techniques
preferred------ Must demonstrate competence in the following
areas:------ Ability to connect and build trust with clients and
their circle of influences------ Ability to understand and manage
emotions arising from client situations------ Ability to guide
clients toward solutions?------ Experience in a
customer?service-oriented setting a must------ Demonstrated ability
to work in a team environment------ Effective verbal and
written?communication skills are required, including the ability to
communicate openly,?honestly and responsibly with others------
Ability to read, speak, and?understand the English language------
Proficient in Microsoft Outlook, Word, Excel, and PowerPoint------
Must possess a current driver's license----
PREFERRED QUALIFICATIONS, KNOWLEDGE, & SKILLS:-- ---- Experience
in?senior living, including?assisted living and memory care
environments preferred------ Ability to work nights, weekends
and?holidays required----
PHYSICAL REQUIREMENTS/WORKING CONDITIONS: ---- Ability to sit,
stand, walk, bend, and squat for prolonged periods------ Ability to
push/pull objects and lift/carry between 20-50 pounds unassisted on
a frequent basis (pending location or requested job duties)------
Willing to work beyond normal working hours, on weekends as well as
holidays (required)------ Our communities provide assisted living,
assisted living memory care, and skilled nursing (pending
location)----* Balfour is a pet-friendly community; you may be
exposed to animal hair and dander.--
--Health & Wellness Protocols: Until further notice, interviews
will take place virtually. Newly-hired associates will complete
Balfour Senior Living's New Hire Orientation virtually, then
receive important training about how to keep our residents, and
themselves, as healthy as possible. This includes things like hand
washing and social distancing. You will also follow wellness
protocols developed under guidance of health agencies before
entering any of our buildings. If you have any questions regarding
the current protocols, please include them in your cover letter or
discuss with the Balfour representative who contacts you.--Why
Balfour?--
--- -- --Scheduling variety and flexibility:1st, 2nd, overnight and
PRN/Flex pool opportunities available for many positions--
--- -- --Immediate healthcare coverage for eligible employees
working 32 or more hours per week (Full & 3/4 time status)--
--- -- --Medical, dental and vision plan coverage--
--- -- --Paid time off (PTO) and sick time for full and part time
employees--
--- -- --Tuition Reimbursement Program--
--- -- --Employee Referral Bonus Program--
--- -- --Employee Resident Referral Bonus Program----
ABOUT BALFOUR SENIOR LIVING--
Founded in 1997, Balfour Senior Living has received national and
international recognition for the quality of its exterior
architecture and its elegant interior design marked by the use of a
vibrant color palette and a diverse collection of fine art. With
round-the-clock nursing coverage and an extensive activity program,
Balfour's quality of care and life enrichment programming makes the
company a leader in the growing world of senior housing. Since the
first community opened in Louisville, Colorado in 1999, Balfour has
grown to include nine communities in the Denver Metro area and one
in Ann Arbor, Michigan. From its inception, Balfour Senior Living
has sought to be the most admired senior living company in the
United States.--
--Balfour Senior Living is an Equal Opportunity Employer (EOE)
complying with state and local laws governing nondiscrimination in
employment and providing equal employment opportunities without
regard to age, race, color, religion, sex, gender identity or
expression, sexual orientation, national origin, ethnicity, age,
disability, genetic information, or racial status. This policy
applies to all terms and conditions of employment including but not
limited to recruiting, hiring, placement, promotion, discharge,
termination, layoff, recall, transfers, compensation, benefits, and
training.--
--
Keywords: Balfour Senior Care, LLC, Denver , Senior Living - Leasing Counselor, Other , Henderson, Colorado
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