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Corporate Care Escalation Specialist

Company: Collabera
Location: Englewood
Posted on: November 23, 2020

Job Description:

Englewood, Colorado Skills Other,Communication Skill Other,Customer support,Customer service,Handling issues,Communication ,written communication,Ticketing Description Corporate Care Escalation Specialist Full Time LocationEnglewood, CO 80112 Shift Needs to be able to work any shift either five 8-hour shifts or four 10-hour shifts between 700 am - 700 pm Mon-Sat, Sunday being possible in 2021 Required Qualifications Greatcustomer service skillsexperience Critical thinking ability Technical aptitude and willingness to own complex issues through completion Clear and professional communication Ability to address complaints and increase customer satisfaction High School Diploma or GED Bonus Skills Satellitebroadband industry experience Prior Experience with a ticketing system environment Responsibilities In this exciting customer care position supporting the growing customer base at client, you will support our front-line customer care teams Take inbound calls and electronic chat communications from our front-line supervisors and subject matter experts Work transactions to completion through multiple ticketing systems to resolve customer Escalate issues to the appropriate people if necessary

Keywords: Collabera, Denver , Corporate Care Escalation Specialist, Other , Englewood, Colorado

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