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Helpdesk Support

Company: Kforce Technology Staffing
Location: Denver
Posted on: November 23, 2020

Job Description:

RESPONSIBILITIES Kforce has a client in search of a Helpdesk Support in Denver, CO. Key Tasks Provides support to end users on a variety of issues Identifies, researches, and resolves technical problems Responds to telephone calls, email and personnel requests for technical support Documents, tracks, and monitors the problem to ensure a timely resolution Relies on instructions and pre-established guidelines to perform the functions of the job REQUIREMENTS May require an Associate's degree in a related area and at least 1 year or equivalent experience in the field or in a related area 1 year of call center experience, IVRACD experience (Five9, Cisco, etc.), CRM familiarity Has knowledge of commonly used concepts, practices, and procedures within a particular field Kforce is an Equal OpportunityAffirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Keywords: Kforce Technology Staffing, Denver , Helpdesk Support, Other , Denver, Colorado

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