DenverRecruiter Since 2001
the smart solution for Denver jobs

Business Process Consultant Senior

Company: USAA
Location: Fountain
Posted on: October 20, 2020

Job Description:

Purpose of Job We are currently seeking a talented Business Process Consultant Senior for Phoenix, San Antonio Home Office II/III, Colorado Springs, Tampa, Tampa Crosstown or 100% Remote Work Environment.

Establishes strategic partnerships and maintains effective relationships with assigned CoSA business unit(s) and manages stakeholder interests including but not limited to CFO, HR, IT, and Legal. Applies expert knowledge and acts as a trusted advisor by providing consultation services to internal clients in areas of strategic sourcing, alternatives and solutions, supplier management, third party risk management, and global operations. Collects and consolidates demand and identifies opportunities by business portfolio, vertically within the CoSA and/or horizontally across the enterprise. Understands the customer market strategy and proactively identifies and confirms business requirements. Oversees the development of business process related solutions for clients. Viewed by customers as a consultant. Defines client needs, determines a strategy and develops a plan/proposal for delivery of the project which generally leads to a client’s internal process or function being modified for improved efficiency and effectiveness. May involve the recommendation to shift future performance to a third party. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

This position will support strategic transformation that improves MSR effectiveness to enable exceptional omnichannel Member experiences. Job Requirements Implements and coach’s others in the implementation of customer engagement and product development plans.

Develops customer specific business process program plans that align with customer, business deliverable, and enterprise strategy and influence appropriate roadmap(s).

Acquires and applies expert knowledge of the business and leads alignment and development of business deliverable processes and capabilities with business needs.

Plans, directs, and coordinates activities for complex projects.

Manages business process risks by using established methodologies and exercising control plans to ensure alignment with CoSA specific requirements, process requirements, and business needs.

Identifies CoSA and business process risks across all activities.

Develops communication plans for customers and internal stakeholders.

Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies.

Utilizes reporting, data, and analytics to measure process and project performance, deliver operational efficiencies, and inform key stakeholders.

Minimum Requirements

Bachelor’s degree, OR, 4 additional years’ experience beyond the minimum required may be substituted in lieu of a degree.

6+ years business process consulting or related experience.

Advanced knowledge of the function/discipline and demonstrated application of knowledge, skills and abilities towards work products required.

Advanced level of business acumen in the areas of the business operations, industry practices and emerging trends required.

Preferred Requirements

Deep subject matter expertise in retail bank deposit, credit card, and/or consumer lending processes and experiences to include a strong understanding of applicable regulations.

Experience consulting/collaborating with product teams, experience/process owners, etc. to design future state contact center servicing and acquisition processes leveraging industry leading technologies (i.e. Pega).

Experience applying retail bank subject matter expertise while leveraging technology to simplify the customer service representative experience, standardize process execution, and automate where possible.

Ability to identify process risk and determine how mitigate through effective controls

Experience working with multiple stakeholders and developing/executing towards strategic/tactical solutions

Demonstrated ability to effectively collaborate and communicate (written & verbal) with business partners and stakeholders, to include executive leadership

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits package in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs.  Additionally, our career path planning and continuing education will assist you with your professional goals.

Relocation assistance is not available for this position.

For Internal Candidates:

Must complete 12 months in current position (from date of hire or date of placement), or must have manager’s approval prior to posting.

Last day for internal candidates to apply to the opening is 9/2/20 by 11:59 pm CST time .

Keywords: USAA, Denver , Business Process Consultant Senior, Other , Fountain, Colorado

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Vehicle Condition Assessor
Description: 6010 - Parker - 18220 Ponderosa Dr, Parker, Colorado, 80134 CarMax, the way your career should be Provide an iconic customer experience At CarMax, we make selling a car an easy and convenient process (more...)
Company: CarMax
Location: Parker
Posted on: 10/21/2020

Civil Service Careers
Description: Starting Pay 18.34 21.25/HRJoin the largest government sectors hiring in the country today. We work with thousands of Local Government jobs listed and multiple career paths to choose from you can (more...)
Company: SkillXChanges
Location: Parker
Posted on: 10/21/2020

Shipt Shopper
Description: Shipt Shopper - ShiptShipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and (more...)
Company: PARKER - Shipt
Location: Parker
Posted on: 10/21/2020


FT - Load Puller
Description: What You Will Do All Lowe---s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products customers need. As a Fulfillment Associate, this (more...)
Company: Lowe's Home Improvement
Location: Parker
Posted on: 10/21/2020

Physician - Internal Medicine - Parker Internal Medicine - Parker, CO
Description: Welcome to Centura Health Welcome to Centura Health - the largest health ecosystem in Colorado and Kansas. Welcome to living your mission among thousands of people on fire to live theirs too. Welcome (more...)
Company: Centura Health
Location: Parker
Posted on: 10/21/2020

Need a gig? Deliver with Uber Eats!
Description: Deliver with Uber. Earn on your schedule. 10 Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekendsit 38 039 s up to you. 10 Earn Good Money. Youll earn by (more...)
Company: Uber Eats
Location: Parker
Posted on: 10/21/2020

Grocery Shopper
Description: Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you 38 (more...)
Company: Shipt
Location: Parker
Posted on: 10/21/2020

Inbound Sales Retention Account Exec - Littleton
Description: Need to earn a minimum of 50,000 a year want to earn over 100,000 10 10 If so apply today to join our elite award winning inside sales team at DISH Network and be part of the Best Salesforce in (more...)
Company: DISH
Location: Parker
Posted on: 10/21/2020

Healthcare Simulation Technology Specialist
Description: Overview Rocky Vista University in Parker, Colorado is conducting a search for an Healthcare Simulation Technology Specialist To be considered for this position Applicants should submit a resume, (more...)
Company: Rocky Vista University
Location: Parker
Posted on: 10/21/2020

Part Time Delivery Job Earn Up To 22hr
Description: Part Time Delivery Job Earn Up To 22hr - ShiptShipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help (more...)
Company: VIKTRE - Shipt
Location: Parker
Posted on: 10/21/2020

Log In or Create An Account

Get the latest Colorado jobs by following @recnetCO on Twitter!

Denver RSS job feeds