Purpose of Job We are currently seeking a talented Business
Process Consultant I for Phoenix, San Antonio Home Office II/III,
Colorado Springs, Tampa, Tampa Crosstown or 100% Remote Work
Establishes strategic partnerships and maintains effective
relationships with assigned CoSA business unit(s) and manages
stakeholder interests including but not limited to CFO, HR, IT, and
Legal. Applies expert knowledge and acts as a trusted advisor by
providing consultation services to internal clients in areas of
strategic sourcing, alternatives and solutions, supplier
management, third party risk management, and global operations.
Collects and consolidates demand and identifies opportunities by
business portfolio, vertically within the CoSA and/or horizontally
across the enterprise. Understands the customer market strategy and
proactively identifies and confirms business requirements. Oversees
the development of business process related solutions for clients.
Viewed by customers as a consultant. Defines client needs,
determines a strategy and develops a plan/proposal for delivery of
the project which generally leads to a client’s internal process or
function being modified for improved efficiency and effectiveness.
May involve the recommendation to shift future performance to a
third party. Selects, develops, and evaluates personnel to ensure
the efficient operation of the function.
This position will support strategic transformation that
improves MSR effectiveness to enable exceptional omnichannel Member
experiences. Job Requirements Under limited supervision,
participates with others in the implementation of customer
engagement and product development plans.
Acquires and applies foundational knowledge of the business and
assists with alignment of business deliverable processes and
capabilities with business needs.
Under supervision, plans and coordinates activities for
moderately complex projects.
Executes applicable risk control plans and assists in
identification of business process management risks.
Assists with development of communication plans for customers
and internal stakeholders. Assists in the delivery of
Prepares reports to measure project and process
performance. Identifies trends and opportunities for business
process and customer processes.
Bachelor’s degree, OR, 4 additional years’ experience beyond the
minimum required may be substituted in lieu of a degree.
2+ years business process consulting or related experience.
Developing knowledge of the function/discipline and demonstrated
application of knowledge, skills and abilities towards work
Developing level of business acumen in the areas of the business
operations, industry practices and emerging trends required.
*Qualifications may warrant placement in a different job
When you apply for this position, you will be required to answer
some initial questions. This will take approximately 5
minutes. Once you begin the questions you will not be able to
finish them at a later time and you will not able to change your
Experience in retail bank deposit, credit card, and/or consumer
lending processes and experiences to include a strong understanding
of applicable regulations.
Experience consulting/collaborating with product teams,
experience/process owners, etc. to design future state contact
center servicing and acquisition processes leveraging industry
leading technologies (i.e. Pega).
Experience applying retail bank subject matter expertise while
leveraging technology to simplify the customer service
representative experience, standardize process execution, and
automate where possible.
Ability to identify process risk and determine how mitigate
through effective controls
Experience working with multiple stakeholders and
developing/executing towards strategic/tactical solutions
Demonstrated ability to effectively collaborate and communicate
(written & verbal) with business partners and stakeholders, to
include executive leadership
The above description reflects the details considered necessary
to describe the principal functions of the job and should not be
construed as a detailed description of all the work requirements
that may be performed in the job.
At USAA our employees enjoy one of the best benefits package in
the business, including a flexible business casual or casual dress
environment, comprehensive medical, dental and vision plans, along
with wellness and wealth building programs. Additionally, our
career path planning and continuing education will assist you with
your professional goals.
Relocation assistance is not available for this position.
For Internal Candidates:
Must complete 12 months in current position (from date of hire
or date of placement), or must have manager’s approval prior to
Last day for internal candidates to apply to the opening is
10/20/20 by 11:59 pm CST time .