Salesforce Platform Developer (virtual role - anywhere in the
Researches, designs, develops operates and maintains support
services for existing and new business applications and/or
information systems solutions through integration of technical and
business requirements per standard company IT process methodology
(such as ITIL and ITSM). Includes identification, development and
prioritization of support services according to business
criticality. Applications and information systems solutions include
both 3rd party software and internally developed applications and
infrastructure. Responsibilities include, but are not limited to,
analysis of business requirements, configuration of 3rd party
software implementation of infrastructure solutions, creation of
documentation, testing and maintenance of applications, and support
and maintenance of infrastructure and information systems. Works
within the Information Technology function, obtaining resources and
working in support of objectives and strategies. Participates in
architecture reviews to ensure that solutions comply with standards
and uses approved technologies. Typical customers are company end
users and various functional areas such as Supply Chain, Research
and Development, Marketing, Finance, a business, or the
Participates as a member of and/or leads IT technical team or
teams of support engineers on applications or sub domain. Represent
team(s) as liaison to the end users. Develop innovative team
solutions to complex problems. Independently implements end- user
or enterprise infrastructure/Application or services of significant
Applies deep broad knowledge of technology and industry trends
to operate, and administer high risk critical infrastructure or
software platforms and user groups of high complexity. Demonstrates
technical leadership and exerts influence outside of immediate
team. May act as an Incident Life cycle coordinator or service
delivery lead to provide resolution for complex issues. Integrates
technical expertise and business understanding to create superior
solutions for the company and customers. Mentors and consults with
team members and other organizations, customers and vendors on
complex issues. Contributes to strategic direction for teams.
Independently resolves highly complex technical issues within a
given technical area. Partners with members of a team and other IT
teams as appropriate; leads technical team while resolving key
issues. Identifies potential escalations and proactively alerts
management; leads and escalates through L3. Proactively searches
for issues and provides solutions to prevent problems from
occurring in area of responsibility including patch management.
Independently reviews and manages highly complex and high risk
changes to critical business systems. Provides mentoring and
guidance to other technologists or developers. Participates in the
Change Advisory or Technical Advisory Board. Ensures the service
level management process is adhered to by continuous review with
partners and business users.
Education and Experience Required:
Bachelor's degree in Management Information Systems Computer
Science or equivalent experience and a minimum of 5 years of
Salesforce developer certification (required)
Salesforce Pardot (highly desirable)
Knowledge and Skills:
Strong verbal and written communication skills and technical
leadership skills. Strong experience with infrastructure
environments (e.g. operating system, hardware, data center,
security, network, voice, end user and serverweb related
Strong experience with business IT applications (e.g. marketing,
customer relationship mgmt, finance) .
Strong experience in scripting and/or programming language.
Strong experience with implementation, problem analysis and
solutioning of infrastructure and business application
environments. Foundational or expert knowledge and experience with
Information Technology Infrastructure Library (ITIL). Web
technologies. Exhibits a high level of initiative and integrity.
Strong problem solving, priority setting, and collaboration skills.
Good organizational and analytical skills.
Possess creative ability, consulting skills, leadership
qualities, credibility and self confidence. Influencing skills and
ability to work effectively in a geographically dispersed team.
Demonstrated technical leadership skills. Ability to translate
business needs into technical requirements and solutions.
Micro Focus is proud to be an Equal Opportunity Employer.
Prospective employees will receive consideration without
discrimination because of race, colour, religion, creed, gender,
national origin, age, disability, marital or veteran status, sexual
orientation, genetic information, citizenship or any other legally