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Temp customer assurance rep

Company: Global Channel Management, Inc.
Location: Wheat Ridge
Posted on: February 16, 2020

Job Description:

Temp customer assurance rep needs 1 year telephone customer service experience Temp customer assurance rep requires: Ability to sit and work on the phones in increments of 2 to 2 hours using a desk with a telephone headset. Ability to work with minimal supervision 40 wpm 10 key Excel MS Windows Data entry Inbound, outbound Strong analytical skills Temp customer assurance rep duties: Make contact with new customers within three to five days after new account set up is complete to establish whether the alarm system installation is completed and satisfactory to the customer. Ensure that the customer understands how to fully operate and utilize the alarm system, and verify all information in the computer such as address, and responsible person contact list is correct and complete. Perform inbound and outbound calls for new accounts to review information about the quality of installation done by the Authorized Dealer. Ask questions from the quality assurance questionnaire/survey with customers verifying equipment is working properly Answer customer and dealer questions that arise during QA calls. Resolve process problems and specific customer issues by referring them back to the dealer that installed the alarm. Provide input to supervisor to assist in developing quality standards for processes and customer contact and identifying process steps that require QA calls

Keywords: Global Channel Management, Inc., Denver , Temp customer assurance rep, Other , Wheat Ridge, Colorado

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