Product Support Specialist (BIM 360)
Company: The Ascent Services Group
Location: Denver
Posted on: February 16, 2020
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Job Description:
Please call Bhavna Khanna at 925-627-4981 or email
bkhannaascentsg.com for any questions Product Support Specialist
(BIM 360) Location: Denver, CO 3 month contract Qualifications:
Civil Engineering Bachelor's degree or
Construction/Building/Architecture related experience 1-3 years of
industry experience. Proficiency or familiarity using BIM related
software (Field, Glue, Plan, Docs, Assemble Systems) in a
production environment Knowledge of products like Revit or
Navisworks is desirable Strong customer service, troubleshooting,
and analytical skills. Strong written and verbal English
communication skills. Additional language skills are advantageous.
Technical Support: Respond to support requests via multiple
channels by following documented processes and managing those
ongoing relationships. Document support interactions in a
company-wide case management system. Advance unresolved issues to
senior staff as required. Research, verify, and document product
defects. Actively handle personal backlog of support requests.
Manage customer and partner expectations by providing timely
updates on progress. Internal Support: Participate in product BETA
programs & product testing events organized by the product division
development teams. Remain informed on improvements in supported
products in relevancy to the BIM industry. Assist in the
fundamental development and maintenance of knowledge base quality.
Influence product management and product development to make
improvements. Please call Bhavna Khanna at 925-627-4981 or email
bkhannaascentsg.com for any questions - provided by Dice
Keywords: The Ascent Services Group, Denver , Product Support Specialist (BIM 360), Other , Denver, Colorado
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