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Product Support Specialist (BIM 360)

Company: The Ascent Services Group
Location: Denver
Posted on: February 16, 2020

Job Description:

Please call Bhavna Khanna at 925-627-4981 or email bkhannaascentsg.com for any questions Product Support Specialist (BIM 360) Location: Denver, CO 3 month contract Qualifications: Civil Engineering Bachelor's degree or Construction/Building/Architecture related experience 1-3 years of industry experience. Proficiency or familiarity using BIM related software (Field, Glue, Plan, Docs, Assemble Systems) in a production environment Knowledge of products like Revit or Navisworks is desirable Strong customer service, troubleshooting, and analytical skills. Strong written and verbal English communication skills. Additional language skills are advantageous. Technical Support: Respond to support requests via multiple channels by following documented processes and managing those ongoing relationships. Document support interactions in a company-wide case management system. Advance unresolved issues to senior staff as required. Research, verify, and document product defects. Actively handle personal backlog of support requests. Manage customer and partner expectations by providing timely updates on progress. Internal Support: Participate in product BETA programs & product testing events organized by the product division development teams. Remain informed on improvements in supported products in relevancy to the BIM industry. Assist in the fundamental development and maintenance of knowledge base quality. Influence product management and product development to make improvements. Please call Bhavna Khanna at 925-627-4981 or email bkhannaascentsg.com for any questions - provided by Dice

Keywords: The Ascent Services Group, Denver , Product Support Specialist (BIM 360), Other , Denver, Colorado

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