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Help Desk Support

Company: Serenity Infotech
Location: Denver
Posted on: August 17, 2019

Job Description:

Title: Help Desk Support Location: Denver CO Duration: 07 Months Job Description: Statement Of Work Deskside Support (DSS) for Office of Information Technology (OIT) at Colorado Department of Public Health & Environment (CDPHE Introduction The Governor's Office of Information Technology (OIT) is seeking a qualified vendor to provide 1 contractor for no more than 40 hours per week, Mon - Fri and up to a maximum of 6 months for assistance in installing, updating and moving IT equipment, and fixing IT "issues." Purpose This contractor will be responsible for assisting in the day-to-day activities surrounding break-fix activities. Additionally, this position will assist with imaging and deploying new equipment, maintaining inventory and ensure we meet our current service level commitments. Scope: The qualified candidates to: Provide technical assistance for user questions/issues on Windows 7, 8 and 10 and Microsoft Office Assist in configuring cell phones with both iPhone and Android. Resolve computer problems Install and perform minor repairs to computers and peripheral equipment Set up IT equipment for employee use Maintain records of daily hardware installations Prepare and document retired equipment and for surplus Update/create documentation and processes If remote access cannot fix problem, contractor may need to service multiple CDPHE locations in the surrounding Denver metropolitan area. This contractor may be required to assist other OIT teams for short durations in other locations around the Denver metropolitan are. If Interested please provide me below information: Full Name: Email ID: Contact: Address: Availability: Availability for Interview: Visa Status: Visa Expiry date (MM/DD/YYYY): Relocation: Rate: Professional Reference Name Company Title Telephone Email

Keywords: Serenity Infotech, Denver , Help Desk Support, IT / Software / Systems , Denver, Colorado

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