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Software Engineering Manager - Contact Center

Company: RingCentral
Location: Boulder
Posted on: July 15, 2019

Job Description:

Description Engineering Manager - Contact Center Software Job Type: Full-Time Location: Boulder, CO Department: Engineering RingCentral, Inc., a leading provider of Unified Communications as a Service (UCaaS), fosters a dynamic, success-driven, and team-oriented environment committed to delivering simple and delightful products for our customers. We are looking for a candidate with an entrepreneurial spark and a passion for redefining how people communicate. RingCentral is one of the fastest growing SaaS companies in the world, and is hands down the largest and fastest growing company in pure cloud business communication and collaboration space. We are committed to innovation, and we continuously out-innovate the competition. Our award winning products are recognized leaders by Gartner and other prominent analysts. Communication is at the heart of every business, and our products enable people to do the work they want on the channel of their choice whether it's voice, video, text or chat while eliminating the complexity and unnecessary expense of managing business communications. We are relentlessly focused on user experience. RingCentral fosters career development and provides leadership training, education, workshops, and coaching for all employees. We promote a healthy work-life balance by providing catered lunch and breakfast on a daily basis as well as a kitchen stocked with a variety of complimentary beverages and delicious snacks. Job Description: RingCentral is the market leader in integrated communication products with telephone, video conferencing, messaging and contact center software. Our contact-center products power mission-critical systems for businesses, large and small, require unrivaled uptime, unlimited scalability, enormous flexibility to support any business need or workflow, and an exemplary user experience. To meet these needs, we are searching for only the best leadership to expand and nurture our onshore and offshore engineering teams, and help ensure quality and timely delivery of our contact center offerings. The Software Engineering Manager will work closely with upper management and product management to understand the product roadmap and help develop aggressive and attainable delivery timelines. You'll be responsible for ensuring quality of the code and the delivered product, and work with QA teams to development regression and automation testing roadmaps that help support product quality. You will be required to participate in technical spec writing, code reviews, and act as an engineering touchpoint to support or customer services to help resolve escalations or product questions. Additionally, day-to-day you will be managing one or more teams of engineers. You must be experienced with people and performance management, team growth, hiring and firing, and you must be excited to work with the engineers every day through mentorship, code-review and tactical decision-making. Motivational, constructive and positive leadership are key values we hold, and so must you. Primary responsibilities: Help grow, nurture and manage multiple engineering teams based in Boulder, Colorado Provide support to, communication with, and planning integrations for offshore teams Aid in development of engineering standards, employee onboarding guides, product and engineering documentation Work with upper engineering and product management to develop specs, timelines, and delivery plans Work with product managers and technical team leads to ensure developer stories are properly spec'd, and multi-week sprints run successfully and predictably Oversee all sprint deliverables, including product quality and release stability Work with onshore and offshore QA teams to help ensure quality releases Qualifications: 3+ years managing software engineering teams 6+ years software development experience 3+ years in SaaS product delivery, Agile / Scrum experience preferred Strong Java / Spring experience. Strong experience with MySQL preferred Experience with event-driven, distributed (microservice) technologies Experience with Front-end SPA Development (AngularJS, Angular, React) Excellent communication skills, written and verbal Candid, positive, constructive nature. Driven to help others succeed and grow. Organized About RingCentral RingCentral, Inc. (NYSE: RNG) is a global provider of cloud unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral empowers today's mobile and distributed workforces to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. RingCentral provides an open platform that integrates with today's leading business apps while giving customers the flexibility to customize their own workflows. RingCentral is a leader in the 2016 Gartner Magic Quadrant for Unified Communications as a Service Worldwide for the second consecutive year. RingCentral is headquartered in Belmont, Calif. RingCentral is an EEO/AA employer.

Keywords: RingCentral, Denver , Software Engineering Manager - Contact Center, IT / Software / Systems , Boulder, Colorado

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