DenverRecruiter Since 2001
the smart solution for Denver jobs

Technical Support Representative

Company: Kelly Services
Location: Arvada
Posted on: July 14, 2019

Job Description:

Job Description

Our Technical Support Advisors provide support to resolve customer technology problems through a series of trouble shooting activities in a virtual call center environment. Common solutions include resolving username and password problems, data sharing & synchronization, uninstalling/reinstalling basic software applications, verifying proper hardware and software configuration and set up, power cycling devices, navigating customers through application menus, and troubleshooting email issues. This is a performance based organization where all calls are recorded, monitored, and reviewed on a daily basis. You will be responsible for support of Computers and Operating Systems, tablets, MP3 players and other technical devices.

Perks of joining KellyConnect:

Paid training at $12-$14/hr

After 90 days Advisors are eligible for a one-time $500 tenure bonus

Advisor earning potential of $15-$17/hr

Explosive growth opportunities into departments such as Leadership, Quality Assurance, and Training

Duties and Tasks/Essential Functions:

Interact with customers in response to inquiries, concerns, and requests about products and services

Gather customer/product information and determine the issue by analyzing the symptoms

Diagnose and resolve technical issues involving internet connectivity, email, application downloads, and more

Research using available resources, including article database systems

Complete required training to stay current with system information, changes, and updates

Participate in frequent 1:1/classroom video coaching sessions with leadership

Exemplary attendance and punctuality



Requirements

Qualifications:

Proper phone etiquette, including using client verbiage and positive positioning

Ability to speak and type clearly and accurately, using proper grammar

Ability to multitask between customer calls and logging of case notes

Maintain stable performance under pressure or opposition (such as time pressure, job ambiguity, escalated customer calls); handling stress in a manner that is acceptable to the organization

Skilled at responding to multiple chat conversations simultaneously, including messages from your team, leadership, and support groups, like Quality Assurance

Experience with mobile devices (mp3 players, tablets, smartphones)

Ability to adjust to constantly-changing technology, processes, and team structures

Openness to constructive coaching and ability to implement performance objectives

Ability to empathize with customers

Willingness to work evenings, weekends, and holidays

High School Diploma required

Candidates must be 18 years or older

Minimum 6 months call center experience required

Must provide phone and internet services and quiet work environment, as the position is virtual

#KellyConnect

Why KellyConnect®?Each year, we find work for nearly 25,000 call center employees like you. We offer temporary,

temporary-to-hire, and direct hire roles, for both traditional office and home-based assignments. And

through Kelly's connections, from small- and mid-sized companies to 95 of the Fortune 100 we can

open your job search to a new world of opportunities. You get a more flexible career, your way:

choosing the positions you want, when and where you want to go, and always for competitive pay.

Want more information? Visit kellyservices.com/contactcenterAbout

Kelly Services®As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people

around the world and have a role in connecting thousands more with work through our global network of

talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,

Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is

committed to employing a diverse workforce. Equal Employment Opportunity

is The Law.

Keywords: Kelly Services, Denver , Technical Support Representative, IT / Software / Systems , Arvada, Colorado

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other IT / Software / Systems Jobs


Computer Programmer
Description: Revature is the fastest growing employer of emerging technology talent in the US and we are currently looking to hire over 100 new Software Engineers.Our Software Engineers design, analyze and build next-gen (more...)
Company: Revature
Location: Littleton
Posted on: 07/20/2019

API Developer
Description: ScJob Req : 19-04118Job Description: API DeveloperLocation: Englwood, COPosition Type: Contract U.S. Citizens, Green Card Holders, and those authorized to work in the U.S. for any employer will (more...)
Company: Ascent
Location: Englewood
Posted on: 07/20/2019

Senior Java Developer
Description: HomeAdvisor wants a Senior Java Developer with demonstrably strong internet-focused Java development experience to join our team of dedicated, passionate software engineers. Every application you work (more...)
Company: HomeAdvisor
Location: Denver
Posted on: 07/20/2019


.Net Developer
Description: Where good people build rewarding careers.Think that working in the insurance field can t be exciting, rewarding and challenging Think again. You ll help us reinvent protection and retirement to improve (more...)
Company: Allstate
Location: Littleton
Posted on: 07/20/2019

Software Engineering in Test (SET)
Description: About UsNetApp is the data authority for hybrid cloud. We provide a full range of hybrid cloud data services that simplify management of applications and data across cloud and on-premises environments (more...)
Company: NetApp
Location: Boulder
Posted on: 07/20/2019

Senior Software Engineer (Full Stack)
Description: About UsNetApp is the data authority for hybrid cloud. We provide a full range of hybrid cloud data services that simplify management of applications and data across cloud and on-premises environments (more...)
Company: NetApp
Location: Boulder
Posted on: 07/20/2019

Senior Software Developer
Description: Job Req: 19-07149Job Title: Senior Software DeveloperJob Location: Denver, COJob Title: 3 month contract to hireAs a competent technical team member participate in team-based efforts surrounding development, (more...)
Company: Ascent
Location: Englewood
Posted on: 07/20/2019

Java Full Stack Developer
Description: SunIRef:it Java Full Stack Developer TGT Boulder, CO Design and build RESTful web APIs in Node.js Sequelize ORM and/or Python Maintain
Company: TGT
Location: Boulder
Posted on: 07/20/2019

Senior Java developer with Angular or Python experience -De
Description: Hi, Hope you are doing great Please find below position, If your interested please send resume and below details. Position Senior Java developer with Angular or Python experience --Denver ,CO Location (more...)
Company: Srinav Inc.
Location: Denver
Posted on: 07/20/2019

Automation Tester
Description: Title Test Engineer III-54932 Location Denver,CO Duration 9 Months Job Type C Description The Department needs a Quality Assurance and Test Automation
Company: RedSalsa Technologies, Inc.
Location: Denver
Posted on: 07/20/2019

Log In or Create An Account

Get the latest Colorado jobs by following @recnetCO on Twitter!

Denver RSS job feeds