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253905BR - Credit Representative III

Company: Sprint
Location: Englewood
Posted on: January 14, 2019

Job Description:

Job Description : Job Summary Provides administrative support in the credit application process and acquisition of new customers. Receives inbound calls from customers and Sales to perform authentication for identity verification as a fraud prevention measure. Reviews consumer credit files and regulatory alerts. Places outbound calls when necessary to verify identity. Reviews existing customer accounts to evaluate credit upgrade eligibility. Must be able to make independent decisions on credit approvals. Provides support with escalation research and resolution. Maintains databases by entering, updating, and retrieving data, as well as formatting and generating reports. Maintains records on credit risks, delinquent accounts, and incomplete files. Responds to inquiries from customers or internal resources. May place calls or send messages to customers regarding credit inquiries or unresolved issues to determine best resolution. Exercises independent judgment in credit class upgrades, fraud verification or credit inquiries. Main point-of-contact for initiatives related to fraud prevention. Handles high-visibility and complex escalations. Works on ad hoc projects. Maintains off-queue service levels. Our current hours of operation are as follows: Monday-Friday 7am - 8pm MST Saturday 8am - 8pm MST Sunday 8-5pm MSTExperience navigating multiple computer screens and programs while interacting with customers. Absent a reasonable accommodation or military obligation, employees must be available to work a flexible schedule (including days, nights, weekends and holidays). Basic Qualifications* High school diploma or equivalent* One year related work experience or customer service environment interacting with customers* One year experience operating a computer in a Windows based environment Preferred Qualifications At Sprint, we're more than just talk. We've changed the way people communicate, how they work and how they stay connected on the go. Sprint is widely recognized for developing, engineering and deploying innovative technologies, including the first wireless 4G service from a national carrier in the United States; offering industry-leading mobile data services, leading prepaid brands including Virgin Mobile USA, Boost Mobile, and Assurance Wireless; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. Behind every decision we make, there is a passion and drive to develop technologies to enhance and simplify our customers' lives. Are you ready for the big time? Sprint is a background screening, drug screening, and E-Verify participating employer and considers qualified candidates with criminal histories consistent with applicable law. Equal Opportunity Employer/Disability/Protected Veterans. Metro Area US-CO-Denver, US-NV-Las Vegas Sprint is an Equal Opportunity Employer and has been recognized for its commitment to diversity and creating an inclusive workplace where all employees' backgrounds, talents and contributions are valued. Sprint reviews applications for employment without regard to the applicant's race, religion, color, creed, gender/sex, gender identity, national origin, genetic information, ancestry, age, citizenship, marital status, sexual orientation, protected veteran status, disability or any other classification protected by Federal, state or local law. Sprint is a background screening, drug-free workplace. Equal Opportunity Employer/Disability/Protected Veterans If you are a qualified individual with a disability or a disabled protected veteran and need an accommodation or accessibility assistance to apply for one of our positions, you may submit a request by sending an email to careers@sprint.com or by faxing your request to 913-523-9980. "Applicants have rights under Federal Employment Laws" Family and Medical Leave Act (FMLA) Poster; Equal Employment Opportunity (EEO) Poster; Supplemental Equal Employment Opportunity (EEO) is the Law Poster; Employee Polygraph Protection Act (EPPA) Poster; Pay Transparency Notice Poster; and the Philadelphia's Fair Change Hiring Law Poster.

Keywords: Sprint, Denver , 253905BR - Credit Representative III, IT / Software / Systems , Englewood, Colorado

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