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Remedy Developer

Company: Valdez International
Location: Lakewood
Posted on: March 13, 2018

Job Description:

Job DescriptionValdez International CorporationRemedy Developer - 02SYSA3Lakewood, CO 80235Valdez International is currently seeking individuals to join an amazing team that provides internal and external customers with exceptional 24x7 customer service support in a flexible environment. To provide these services and solutions, we bring together offerings and capabilities from our employees, systems integration, infrastructure services, maintenance services, and high-end server technology; this along with our leadership, innovation, decisiveness, agility, teamwork and integrity, Valdez International keeps ahead of the curve in a rapidly changing industry. Be part of an amazing team.​Job DescriptionThe ideal candidate shall conduct the following duties in relation to the BMC Developer position:

  • Experience providing BMC support in a customer-focused organization with proven ability to communicate effectively with both team members and customers.
  • Experience across all phases of full development life cycle to include competencies/focus areas in:
    • Demonstrated experience in conducting working sessions for requirements gathering
    • Demonstrated experience in developing technical options and recommendations
    • Proficient in the development and customization of workflow and processes
    • Development and presentation of prototypes
    • Documentation of technical designs and solutions
    • Proficient with the promotion of code and functions across environments (development to production)
    • Proven ability to support multiple projects simultaneously in a fast-paced environment
    • Maintenance and problem resolution of call center software, email notification software, GUI interface software, and applicable web page software.
    • Provides system maintenance and resolves issues reported by help desk staff, managers, and clients.
    • Coordinate with the end user for satisfaction on application requirements.
    • Make recommendations for major application installations/upgrades.
    • Corrects errors to maintain applications after implementation/upgrades.
    • Reviews computer system/application capabilities, workflow, and scheduling limitations to determine if requested program or program change is possible within existing system/application. If it is not possible, develops and implements feasible alternatives as required.
    • Research, design, develop, and/or modifies enterprise-wide Remedy systems in order to meet System Owner or Customer requirements.
    • Plans for system and development deployment as well as responsible for meeting software compliance standards for the entire Remedy System.
    • Works on Tier II trouble ticket management for the Remedy System.
    • Uses his/her experience in ITIL processes to manage the interfaces into other management systems such as configuration, change, and problem management.
    • Analyzes business or operating procedures to devise the most efficient method of accomplishing work.Job Requirements
      • Ability to work collaboratively
      • Strong interpersonal, written and oral communication skills
      • Performed at least 2 Remedy upgrade projects, including one moving from 7.x – 8.x
      • Experience and a good working knowledge of Unix/Linux or Windows is a plus
      • Java and XML experience is a plus
      • At least 7 years’ experience in the use of BMC Remedy applications is preferred
      • The contractor shall have an in-depth knowledge, expertise and proven experience in assisting large, complex organizations in the adoption and transition to at least three of the following BMC products:
        • BMC Remedy Incident (Required)
        • BMC Service Request Management (Preferred)
        • BMC Remedy Change
        • BMC Remedy Problem
        • BMC Atrium CMDB/Asset Management and/or ADDM Discovery
        • BMC Action Request System
        • Service Level ManagementBenefits
          • Medical, Dental & Vision Insurance
          • Company Paid Short & Long Term Disability
          • Life Insurance
          • Paid Holidays
          • Vacation & Sick Leave
          • 401KValdez International Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Valdez International Corporation complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.Valdez requires drug screenings of all its employees. Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at Phone: 719-600-4573

            Equal Opportunity Employer, including disabled and veterans. Company DescriptionWe are a Global IT and Engineering Services Company. We have projects around the country supporting Department of Interior, Air Force and Bureau of Indian Affairs. Our work includes: Application and Web Development, Server, Network and Database Administration, Internet and Security. We work with exciting technologies like VMware, Citrix, Oracle, Cisco, Netgear, Microsoft and much more...Our Vision:Achieving Success through Ethical Business Practices and Respect for both Clients and EmployeesOur Mission:To provide a broad range of technical services to all clients while maintaining the highest standards of performance through the use of sound, ethical business practices and an emphasis on loyalty to our dedicated employees.Our Values:Integrity / Excellence / TeamworkSpecialties:Server and Network Administration, Database Administration, Internet & Security, Engineering, Applications, Web Design, Application Development, Project ManagementWebsite:http://www.valdezicorp.comIndustry:Information Technology and Services

            Keywords: Valdez International, Denver, Remedy Developer, IT / Software / Systems, Lakewood, Colorado

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