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Technical Support Specialist (Packagers) Pharmacy Automation

Company: Swisslog
Location: Denver
Posted on: March 12, 2018

Job Description:

Technical Support Specialist (Packagers) Pharmacy Automation - Swisslog designs, develops and delivers best-in-class automation solutions for forward-thinking hospitals, warehouses and distribution centers. We offer integrated systems and services from a single source - from consulting to design, implementation and lifetime customer service. Behind the company's success are 2 300 employees worldwide, supporting customers in more than 50 countries. The Healthcare Solutions portfolio comprises automated material handling and drug management systems for hospital facilities that increase efficiency and enhance the patient experience in forward-thinking hospitals. Swisslog automated material handling solutions provide quick, flexible and safe transportation of medications, specimens and basic supplies throughout hospitals and across medical center campuses, while its medication management solutions address packaging, labeling, storage and dispensing for inpatient and outpatient pharmacies.Technical Support Specialist (Packagers) Pharmacy AutomationLocation: Broomfield, CO The Technical Support Specialist (Canister/Packagers) will be a technical expert for the configuration, testing and support of medication packagers and associated canisters.

Working from the Technology Center in Denver, this individual will be responsible for detailed configuration and testing of medications and canisters for specialized automated packagers. Attention to detail and an understanding of testing methods is required. In addition to defining the proper calibration and configuration for a medication canister, this individual will be responsible for routine testing and preparation of new packagers for installation.

Provides technical support to Swisslog personnel and third party associates, as required. Serves as a member of a specialized technical support staff to provide input, direction, and training to all Field Operations Engineers and staff on the assigned automation equipment. The Technical Support Specialist will be capable of working independently, and accurately- a self-starter with attention to detail.

The Technical Support Specialist is an integral part of the Operations team, and reports directly to the Field Service Manager, Pharmacy Automation. The Pharmacy Automation Operations team is responsible for all aspects of successful implementation, execution, and continued support of Pharmacy Automation Solutions for Swisslog Healthcare Solutions' (HCS) North American customers. Your Responsibilities Medication Canister Testing and Configuration (50%)

Measurement of medications, calibration and selection of canister configuration, and documentation of testing results
Maintaining accurate medication inventories, and complying with related documentation
Assist technical and procurement teams with parts recommendations
Review and respond to reported issues with canisters, test and respond as required.
Assist team members and customers with escalations as required, and develop action plans that meet customer needs.
Develop and manage issue escalations with Technology Centers, as required.

Automated Packager Quality Assurance and Testing (30%)

Review new packaging equipment for completeness, and readiness for customer installation
Complete quality control checks and tests in accordance to established procedures
Document and report defects as identified
Assist with project start-up activities/installation as requested and function as lead technical contact on special projects.
Monitor for trends and actively participate in the Quality Management Program.
Assist the Field Service Manager with the tracking and reporting of key performance indicators to the management team.

Customer Support Activities (20%)

Assist both internal teams and third-party technical teams with technical guidance and direct customer support assistance, as required.
Maintain equipment in the Denver training facility as assigned/required.
Limited travel, as requested to receive and deliver training, and assist with installations or customer support activities.Your Profile
The ideal candidate will be a pharmacy technician with automation or technology experience, or a field service professional with experience working in healthcare. This is a unique opportunity to become a subject matter expert on a growing pharmacy automation segment for our business, with important responsibilities for the configuration and testing of medication packaging equipment.
Unique work environment involving medications and automation in a technology and development setting.
Some travel (

Keywords: Swisslog, Denver, Technical Support Specialist (Packagers) Pharmacy Automation, IT / Software / Systems, Denver, Colorado

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