the smart solution for Denver jobs

Become a Customer Experience Rep - Littleton

Company: DISH
Location: Denver
Posted on: March 12, 2018

Job Description:

If you love providing world-class customer service, interacting with diverse customers, and are looking for a fulfilling career with immense opportunity, look no further! DISH---s 9 U.S.-based Customer Experience Centers provide award-winning service to millions of customers throughout the nation. Customer Experience Representatives act as excellent information resources for billing, programming and troubleshooting questions including suggesting ways for existing customers to get the most value and enjoyment from their DISH experience.

The Customer Experience Representative answers inbound technical and customer service calls from internal and external customers. Other responsibilities as follows:

Supports Tier 1 technical support and customer service phone support for external customers
Regular and predictable attendance
This support can be, but is not limited to, entertainment services and products, hardware systems/accessories, and customer service inquiries regarding technical support, billing, and general information requests
Provide quality technical support service through one-contact resolution to establish a long-term customer relationship
Accurately respond to questions and assist customers (internal and external) with product features, installation, setup, and troubleshooting and hardware operations primarily via phone
Assist customers with their billing and payments as needed
Sell multiple entertainment products and services as well as hardware systems and accessories
Essential Functions:

A Customer Experience Representative performs the job duties and responsibilities above as well as the following essential job functions:

Willingness to work flexible schedules including weekends, holidays, and evenings
Ability to regularly sit for long periods of time
Ability to multi-task; speaking with customer while accurately logging and recording customer information in to call center databases
Take back-to-back phone calls from DISH internal customers nationwide and assist them with questions regarding work order modifications, equipment modifications, as well as activation of customer services
Meet or exceed minimum performance standards including but not limited to Average Handle Time; Customer Satisfaction; Quality, Up-selling, etc. You will be constantly measured on these metrics
Deescalate upset or irate customers in order to satisfactorily address their customer service needs
#LI-KC1 Littleton, CO

Skills - Experience and Requirements
A successful Customer Experience Representative will have the following:

High School diploma, GED, or equivalent experience
Six-months related customer service/technical support experience and/or training preferred
Analytical and intuitive; capable of following logic and then making the instinctive leap to a solution; problem solving and critical thinking skills are essential
Proficiently utilize Windows OS (XP, 7, 8, 10) and internet search engines
Ability to speak effectively with customers and employees of the organization
Strong organizational, time management, and problem solving skills
Excellent written and oral communication skills
Strong sense of professionalism and active listening skills
Ability to problem solve and use available software/tools to understand and craft the right solution across varying customer needs, business rules, and processes

Keywords: DISH, Denver, Become a Customer Experience Rep - Littleton, IT / Software / Systems, Denver, Colorado

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other IT / Software / Systems Jobs

Entry Level Cable Training Class
Description: I am currently hiring candidates who are good with their hands and are hungry for work for commercial projects in and surrounding Denver area. br br No experience is required. Have to be coachable (more...)
Company: Outsource
Location: Denver
Posted on: 03/18/2018

Application Developer
Description: Client Reference Code: 214516 br JOB SUMMARY br The incumbent will build moderately complex products and features that directly impact the consumer experience. The role will create innovative solutions (more...)
Company: Spectrum
Location: Denver
Posted on: 03/18/2018

Java Developer with Security Clearance
Description: Altamira is a top open source technology company in the national security space. Headquartered in McLean, Virginia, Altamira
Company: Altamira
Location: Denver
Posted on: 03/18/2018

Workday Senior HR Analyst, Technology (P)
Description: Workday Senior HR Analyst, Technology P Position:Workday Senior HR Analyst, Technology P Job Description: This position is part of the Global HR Technology Team, with specific responsibility for supporting (more...)
Company: Arrow Electronics
Location: Denver
Posted on: 03/18/2018

Mobile GPS installer
Description: Job Description Spireon, Inc. the largest GPS tracking and anti-theft device Company nationwide is looking to expand its current installation team We are seeking experienced installers to install our (more...)
Company: Spireon
Location: Denver
Posted on: 03/18/2018

Lead Software Engineer with Security Clearance
Description: Description:Leidos is looking for a high-octane lead software engineer to lead software engineering efforts for the US Army Nett Warrior program. Responsible for coordinating with various stakeholders (more...)
Company: Leidos
Location: Littleton
Posted on: 03/18/2018

Linux Systems Engineer
Description: Job DescriptionLocation: Must be able to work in the Wheat Ridge office 100 of the time..Why us Competitive benefits package including Medical, Dental and 401kGenerous Holidays and Paid Vacation PackageAnnual (more...)
Company: Aspen Systems
Location: Lakewood
Posted on: 03/18/2018

Earn 800- 1000 Weekly. Will NEEDS PHONE and PC to START NOW
Description: We are currently Hiring customer services and health benefits reps who can
Company: Jumpstart consult
Location: Broomfield
Posted on: 03/18/2018

Satellite TV Technician/Installer
Description: DISH supports more than 150 DISH In-Home Services offices that deliver DISH products and services to customers across the country. The IHS organization encompasses thousands of talented and dedicated (more...)
Company: DISH
Location: Commerce City
Posted on: 03/18/2018

Web Programmer / WordPress Expert
Description: Job DescriptionIN-HOUSE ONLYAspen Systems Inc., has an immediate opening for a Web Programmer working with our team to continue our growth. The position is ideal for someone with world-class programming (more...)
Company: Aspen Systems
Location: Denver
Posted on: 03/18/2018

Log In or Create An Account


Forgot password?

Find us on Facebook

Find us on LinkedIn

Get the latest Colorado jobs by following @recnetCO on Twitter!

Denver RSS job feeds