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Operation Support (Linux/Unix)

Company: Xavient Information Systems
Location: Englewood
Posted on: January 14, 2018

Job Description:

Job DescriptionPrimary responsibilities fall into the following categories:· Thoroughly and accurately understand alerts / issues and follow through resolution.· Provide single point of contact duties for high-risk & service impacting events.· Open and refer trouble tickets to the appropriate level of support.· Escalate network problems both internally and externally.· Answer and manager triage hotline during off hours. Determine severity level and execute standard escalation procedure.· Strong communication skills with the ability to multitask and prioritize. A successful Operation Support will have the following:· Bachelor’s Degree in Computer Science, MIS, or equivalent combination of education and experience.· 5 years of IT background in Linux/Unix server platforms.· Previous experience with Amdocs Billing System will be helpful· Base knowledge in networking and system connectivity.· Excellent communication and “attention to detail” skills, with an eagerness to provide outstanding customer service to internal and external clients.Company DescriptionXavient Information Systems Inc. is a global IT engineering company. Working together with such partners as Oracle and Microsoft, Xavient is able to provide comprehensive solutions to customers with a commitment to industry standards and proven technologies in development and support. Strengths include Datawarehousing Middleware, Java, Microsoft Technologies, ERP, TQA, etc. Xavient offers IT Services and innovative practices that enable business process improvement. We provide world-class software solutions to both Fortune 500 companies and smaller companies that need to better leverage their technology investments.

Keywords: Xavient Information Systems, Denver, Operation Support (Linux/Unix), IT / Software / Systems, Englewood, Colorado

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