Data & Systems Operations Lead

Company: Tri-Lakes Cares
Location: Monument
Posted on: January 16, 2026

Job Description:

Job Description Job Description Salary: $27-$33 DOE Hybrid | Non-Exempt | 3240 hours/week Tri-Lakes Cares | Monument, Colorado About Tri-Lakes Cares Tri-Lakes Cares (TLC) is a community-based nonprofit serving neighbors across northern El Paso County through food access, case management, and seasonal support programs. Our work depends on reliable systems, accurate data, and practical tools that support staff, volunteers, and neighbors. As TLC grows, we are intentionally strengthening our internal systems so that they are more resilient, easier to use, and less dependent on manual workarounds or individual heroics. Position Summary The Data & Systems Operations Lead ensures that Tri-Lakes Cares operational data systems and tools function reliably. This role focuses on how data is captured, recorded, and maintained at the point of service, so that accurate and complete information is available for reporting, compliance, and decision-making. This role takes ownership of TLCs internally developed operational tools, with responsibility for improving, redesigning, or replacing them as TLCs needs evolve. This is a hands-on, operational role that combines systems ownership, business analysis, and low-/no-code solution development. It is not a pure analytics, BI, or software engineering position. The role works in close partnership with leadership, staff, and volunteers to ensure systems support people not the other way around. Schedule & Work Location 32-40 hours/week Schedule is fairly flexible and onsite work is required on Market days (Tuesday & Thursday). TLCs building is generally closed on Fridays, though staff may work onsite by choice. Compensation and Benefits $27$33 per hour, depending on experience; non-exempt and eligible for overtime Retirement: SIMPLE IRA with 3% employer match Health & Insurance: Medical (50% employer contribution for single coverage; full-time only), dental and vision (employee-paid) Paid Time Off: Vacation, sick leave (per Colorado law), and 11 paid holidays Professional Development: Ongoing learning encouraged and supported Operational Systems Ownership & Administration This role supports live operations during Market days, where system reliability and calm troubleshooting are essential. Own and administer TLCs internally developed operational systems (Google Workspace, Microsoft 365, and related low-/no-code tools), including configuration, access control, and vendor coordination. Manage system updates and changes with minimal disruption to daily operations. Business Analysis & Solution Design Evaluate how internally developed tools support real-world workflows across market operations, intake, volunteer support, and programs. Identify gaps, inefficiencies, and error-prone processes. Partner with staff to clarify needs, redesign workflows, and implement improved or alternative solutions (including redesigning existing tools, developing new solutions, or replacing ad hoc approaches when appropriate.) This role is expected to think critically about whether current solutions are the right solutions not just maintain them. Data Capture Integrity & Quality Own the integrity of client services, food distribution, donation, and inventory data, ensuring that they are recorded consistently and accurately and structured to support downstream reporting and compliance. Identify, correct, and prevent recurring data errors Collaboration & Working Style This role works closely with leadership, staff, and volunteers across a highly collaborative, mission-driven organization. You will: Partner across TLC to design practical, people-centered solutions. Communicate clearly and respectfully with individuals across a range of technical comfort levels. Approach challenges with a service mindset, building trust through reliability and follow-through. Balance independent work with collaboration and shared problem-solving. What This Role Does Not Do Own financial, donor, or compliance reporting Serve as a BI engineer or data architect Manage volunteers or intake workflows Qualifications & Attributes Experience supporting operational data systems in a nonprofit, public-sector, or service-delivery environment Ability to analyze workflows and improve or redesign practical solutions Comfort with forms, spreadsheets, shared data tools, and low-/no-code automation Calm, effective troubleshooting during live operations Strong communication, collaboration, and follow-through Detail-oriented, adaptable, and mission-aligned Preferred Experience in high-volume or time-sensitive operations Familiarity with Microsoft 365 and Google Workspace Experience owning or improving internally developed tools A formal computer science or data science background is not required. Reports to: Director of Operations Why TLC? At Tri-Lakes Cares, we believe in building a resilient, inclusive, and thriving community. Our work is grounded in integrity, collaboration, and a passion for helping others. We offer a family-friendly culture, opportunities for growth, and a deeply meaningful mission. If you're seeking purpose in your work, youll find it here. Equal Opportunity Statement Tri-Lakes Cares is an equal opportunity employer. We welcome applicants from all backgrounds and do not discriminate on the basis of race, religion, color, gender, age, national origin, disability, sexual orientation, gender identity or expression, family composition, veteran status, or any other legally protected status. To Apply Apply directly at this link, or learn more about Tri-Lakes Cares at https://tri- lakescares.org/employment/. Applications will be reviewed on a rolling basis. Finalists will be invited to a second interview. We aim to fill this position promptly while allowing time for respectful notice to current employers.

Keywords: Tri-Lakes Cares, Denver , Data & Systems Operations Lead, IT / Software / Systems , Monument, Colorado