Technical Writing Intern with Emphasis on Disaster Recovery

Company: Metropolitan State University of Denver
Location: Denver
Posted on: January 27, 2023

Job Description:

Posting Details







Posting Details









Posting Number

S00539









Position Title

Technical Writing Intern with Emphasis on Disaster Recovery









Employment Status

Student Work-Study









Hourly Wage

$15.87/hr









Employee Category

Student









Department

Infrastructure & Networking









Location

Information Technology Services









Position Summary



MSU Denver ITS is looking for a highly self-motivated individual to assist with the creation and revisions of Disaster Recovery and Infrastructure documentation. As an intern with MSU ITS you will report and shadow under the full-time Disaster Recovery Specialist. You will be asked to assist in defining ITS processes, organizing procedure documentation, upgrading workflow diagrams, tracking projects, and gathering information from Subject Matter Experts across ITS departments.We are in search of a candidate with strong technical writing skills, the ability to quickly learn new information, and prior knowledge of documentation tools (Word, Excel, SharePoint, and Teams). An ideal candidate would be personable and have strong verbal communications skills because you will be asked to host meetings with multiple ITS departments including, enterprise data center, network, server, application, project management, and client support teams. #LI-DNI











Duties/Responsibilities

• 
  
  
• Support project efforts by gathering technical information, assist with updating project schedules and maintaining procedure documentation.
  
  
• Candidate will gain valuable technical skills including:
  • 
    
    
  • Process management / process implementation
    
    
  • Learn from ITS subject matter experts
    
    
  • Technical Writing Skills
    
    
  • IT Disaster Recovery Knowledge (overall knowledge of the ITS organization and organinze DR planning)
    
    
  • Learn organizational skills, like working with all ITS departments and attending business meetings as a scribe.
    
    
  • Learn project management skills including working with the following tools:
    • 
      
      
    • Microsoft SharePoint
      
      
    • Microsoft Teams
      
      
    • Microsoft Visio
      
      
    • Team Dynamix (Customer Management Software)
      
      
      
      
      
      
      
      
    • Create and maintain project dashboards
      
      
    • Create and update online filing systems
      
      
    • Generate various reports and diagrams based on project needs
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      Required Qualifications
      
      
      • 
        
        
      • Problem-solving and critical thinking skills
        
        
      • Self-disciplined / self-motivated
        
        
      • At least four semesters remaining prior to graduation
        
        
      • Qualify for work-study funding
        
        
      • Willing to be trained on new technologies
        
        
      • Organized, analytical, and detailed oriented
        
        
      • Strong verbal, interpersonal, and written communication skills
        
        
      • Qualified candidates must work well in a team environment
        
        
      • Candidates must be thorough in investigations and documentation and willing to pass on lessons learned to other members of the team
        
        
      • Ability to exercise good professional judgment is imperative
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        Preferred Qualifications
        
        
        • Knowledge of Microsoft O365 tools including SharePoint, Word, Excel, Visio, and Teams
          
          
          
          
          
          
          
          
          
          Posting date
          
          06/16/2022
          
          
          
          
          
          
          
          
          
          Closing date
          
          
          
          
          
          
          
          
          
          
          
          Closing Instructions
          
          Open Until Filled
          
          
          
          
          
          
          
          
          
          Work Hours
          
          * 8:00 am - 5:00 pm availability
          * Up to 30 hours / Week
          
          
          
          
          
          
          
          
          
          Benefits
          
          
          
          MSU Denver offers temporary, non-benefit eligible employees sick leave. The sick leave is accrued at a rate of 1 hour for every 30 hours worked, not to exceed a maximum of 48 hours in a calendar year.
          
          
          
          
          
          
          
          
          
          Special Instructions to Applicants
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          

Keywords: Metropolitan State University of Denver, Denver , Technical Writing Intern with Emphasis on Disaster Recovery, IT / Software / Systems , Denver, Colorado