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Technical Writing Intern with Emphasis on Disaster Recovery

Company: Metropolitan State University of Denver
Location: Denver
Posted on: January 27, 2023

Job Description:

Posting Details

Posting Details

Posting Number


Position Title

Technical Writing Intern with Emphasis on Disaster Recovery

Employment Status

Student Work-Study

Hourly Wage


Employee Category



Infrastructure & Networking


Information Technology Services

Position Summary

MSU Denver ITS is looking for a highly self-motivated individual to assist with the creation and revisions of Disaster Recovery and Infrastructure documentation. As an intern with MSU ITS you will report and shadow under the full-time Disaster Recovery Specialist. You will be asked to assist in defining ITS processes, organizing procedure documentation, upgrading workflow diagrams, tracking projects, and gathering information from Subject Matter Experts across ITS departments.We are in search of a candidate with strong technical writing skills, the ability to quickly learn new information, and prior knowledge of documentation tools (Word, Excel, SharePoint, and Teams). An ideal candidate would be personable and have strong verbal communications skills because you will be asked to host meetings with multiple ITS departments including, enterprise data center, network, server, application, project management, and client support teams. #LI-DNI


  • Support project efforts by gathering technical information, assist with updating project schedules and maintaining procedure documentation.

  • Candidate will gain valuable technical skills including:

    • Process management / process implementation

    • Learn from ITS subject matter experts

    • Technical Writing Skills

    • IT Disaster Recovery Knowledge (overall knowledge of the ITS organization and organinze DR planning)

    • Learn organizational skills, like working with all ITS departments and attending business meetings as a scribe.

    • Learn project management skills including working with the following tools:

      • Microsoft SharePoint

      • Microsoft Teams

      • Microsoft Visio

      • Team Dynamix (Customer Management Software)

      • Create and maintain project dashboards

      • Create and update online filing systems

      • Generate various reports and diagrams based on project needs

        Required Qualifications

        • Problem-solving and critical thinking skills

        • Self-disciplined / self-motivated

        • At least four semesters remaining prior to graduation

        • Qualify for work-study funding

        • Willing to be trained on new technologies

        • Organized, analytical, and detailed oriented

        • Strong verbal, interpersonal, and written communication skills

        • Qualified candidates must work well in a team environment

        • Candidates must be thorough in investigations and documentation and willing to pass on lessons learned to other members of the team

        • Ability to exercise good professional judgment is imperative

          Preferred Qualifications

          • Knowledge of Microsoft O365 tools including SharePoint, Word, Excel, Visio, and Teams

            Posting date


            Closing date

            Closing Instructions

            Open Until Filled

            Work Hours

            * 8:00 am - 5:00 pm availability
            * Up to 30 hours / Week


            MSU Denver offers temporary, non-benefit eligible employees sick leave. The sick leave is accrued at a rate of 1 hour for every 30 hours worked, not to exceed a maximum of 48 hours in a calendar year.

            Special Instructions to Applicants

Keywords: Metropolitan State University of Denver, Denver , Technical Writing Intern with Emphasis on Disaster Recovery, IT / Software / Systems , Denver, Colorado

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