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Manager, Regional IT Operations & Services

Company: Brookfield Properties (USA II) LLC
Location: Denver
Posted on: August 7, 2022

Job Description:

Location Denver - 1801 California Street, Suite 200 Business Within our office business, this conviction guides every aspect of our work. Our signature structures not only define skylines but are also true destinations - bringing together office areas, retail spaces, and dining options all in one. And our high-end design capabilities and strong sustainability practices allow us to create properties that raise the bar for real estate everywhere. It's why the world's most respected businesses, non-profits, and start-ups choose us as their partner. If you're ready to be a part of our team, we encourage you to apply. Job Description Position responsibilities Provide leadership for delivery of 24/7 service operations Manage infrastructure services and ensure effectiveness of services Support the ongoing management and maintenance of various IT and OT systems Engage with internal stakeholders and external partners to ensure service quality Support and advise the regional IT and OT teams to be their trusted IT partner Build and maintain relationships with all department heads, external partners, and vendors in support of decisions regarding operational activity and strategic goals. Orchestrate and lead technical teams, vendors, consultants, and contractors Assess, pilot, Implement, and support new systems and technologies Manage and respond to escalations and take proactive steps to address root cause Make decisions at a relevant authority level while knowing when to engage upper management to seek guidance and assistance when suggesting ideas and solutions to technical problems Interact with all relevant technology services and operations teams in the scheduling and implementing periodic maintenance of systems hardware and software, including hardware and software upgrades and system releases Implement and support technology infrastructure, including but not limited to servers, backups, patching, networks, and printing Coordinate and liaise with project managers and solution deliveries Responsible for the alignment, agreement, and documentation of service level targets and responsibilities - e.g., SLRs, SLAs to continually improve the performance of IT operations. Develop and maintain information technology plans in accordance with IT Strategy Implement manage disaster recovery procedures for critical systems and technologies. Ensure that technology solutions are delivered in a timely and cost-effective manner Ensure service delivery management reporting, status reports, and upward communications are meaningful Identify, manage, and control risks of service transition. Assist with coordinating the transition of projects from implementation to operations Assist with coordination of service responsibility transitioning between internal and/or external parties Monitor and improve user satisfaction with the quality of service delivered Ensure effective utilization of service provider resources to deliver maximum value to the business SERVICE/PERSONALSKILLS Excellent written and verbal communication skills, with the ability to communicate complex information in a meaningful way to a variety of audiences Track record of managing and improving complex processes with highly effective organizational, directional and problems solving skills as well as planning for not only prioritizing work activities but also anticipating shifts in priorities Ability to foster effective working relationships and build consensus Thorough understanding of an enterprise decision-making process Ability to understand business processes from different business areas and work towards their improvement Demonstrated experience working with external parties such as service providers, contractors, and software vendors. Strong analytical and trouble shooting skills, with the ability to adapt and translate technical concepts in terms of business impact Strong organizational and problem-solving skills and time management Strong presentation skills Business Analysis skills including creation of Project Documents Strong creative thinking abilities Qualifications Must Have: Proven and existing experience as IT Manager (5+ Years ) Must Have: Willingness to work from the office Proven experience managing infrastructure and information systems environment Proven experience managing and maintaining Windows, Linux, & DB environments Strong knowledge of Web Servers, Application Servers, and Databases 10+ years of experience with desktop support and helpdesk functions. Experience with file storage systems Demonstrable experience with software hosting in the public cloud, preferably in Azure. Advanced knowledge of ITIL and IT operational processes Advanced understanding of IT operational monitoring and automation systems Knowledge of Aruba/Fortinet equipment, including wireless, switches, firewalls, etc. Strong knowledge of server hardware knowledge such as rackmounts, blades, etc. (HP, Dell, IBM) Strong experience with 3rd party tools such as Idera, Red-Gate, Solar Winds, Nagios, etc. Strong network knowledge such as IP networking, LAN/WAN, VPN, firewalls, whitelisting, DNS, DHCP, etc. Strong knowledge of Windows DR and clustering technologies including MS SQL mirroring, clustering, and availability groups Understanding of SAN/NAS technologies Understanding of virtualization technologies (VMware and Hyper-V) Willingness to travel within North America if required Compensation and Benefits Salary type: Exempt Pay Frequency: Bi-weekly Annual Base Salary Range: $140,000 - $150,000 Annual Bonus Target (Discretionary): 15% Paid Time Off (Annual): 3 weeks of vacation, 11 Company-paid holidays, sick and personal Retirement: 401(k) with 5% company match following 3 months of employment, 100% vesting Medical, Vison, Dental, & Pharmacy Coverage: over 80% employer-paid most plans, coverage begins day one Wellness/Gym Reimbursement Commuter Benefits Program Educational Reimbursement Leaves of Absence: Paid Medical Leave, Paid Parental Leave Insurance: Employer-paid life and short/long term disability Employee Assistance Program We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.

Keywords: Brookfield Properties (USA II) LLC, Denver , Manager, Regional IT Operations & Services, IT / Software / Systems , Denver, Colorado

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