Workplace Technology Support
Posted on: August 7, 2022
StarRez is on a transformational journey, with a loyal and
passionate customer base we serve some of the most prestigious
organizations in the world including Harvard University, Stanford
University, National University of Singapore, University of London,
University of Canberra, Vail Ski Resorts (Staff Housing), iQ
Student Accommodation (PBSA), Scape Living (PBSA and BTR) and 800+
As part of our technology plans, we are helping our remaining
legacy customers move to our cloud while also evolving our business
model to embrace the full benefits of a scalable SaaS business
Our Technology community at StarRez is focused on a three-year
strategy to collectively transform our eco-system of products,
utilizing native cloud technologies, a service-based architecture
while also focusing on scalability, reliability and performance in
the cloud. Our community of teams are rallying behind one vision
that we can build towards our north star:
"Through the lens of our customers and residents, the StarRez
Technology community will deliver a world class PropertyTech
experience that is scalable, reliable and secure backed by data
driven decisions using purpose fit technology"
We come together through a set of common principles, as a member of
the StarRez technology community we ask for a commitment and
contribution to these principles.
The Role - Workplace Technology Support
Reports To - Head of Workplace Technology
The Workplace Technology team is responsible for the internal
technology, systems, infrastructure, devices and SaaS tools that
our employees use around the globe. This role will help drive the
transition to a 100% SaaS orientated workplace, while transitioning
from on-premise technology to a cloud model and global technical
support service that ensures StarRez employees can enjoy a
proactive, consistent workplace technology experience no matter
where they are located.
The Support Engineer first and foremost provides technical support
to our staff members based in our Denver/US region. Daily this role
monitors the support queue, proactively ensuring our staff are
enabled using technology.
This role will provide support and services through a user/customer
orientated approach, ensuring that our employees are comfortable
with the systems they are using, and have confidence in the
technical support service being provided. This role will manage and
work through support tickets, while also playing a key role in
actioning new starters and exists through an evolving on and
The Support Engineer will have the opportunity to partake in IT
projects that are defined on the Workplace Technology roadmap.
These projects will form part of the broader StarRez Technology
strategy and will be aimed at enhancing the StarRez workplace
This role will also play a key part in helping to define and evolve
the physical workplace, owning and driving the technology
experience across our meeting rooms & collaboration zones using a
mixture of devices and SaaS tools like Zoom.
Hybrid work model- Denver office office and remote
- Proactively own and manage technical support tickets as they
come through the queue for our Denver/US region, and where possible
global tickets associated with our AU and UK regions.
- Employee Onboarding and Offboarding
- Device Management (Azure / Intune) & procurement, Windows 10,
Mac OSX, windows-based devices and mac laptops
- Active Directory account creation and management, Office 365
and Windows Management
- Networking and Wi-Fi fundamentals as part of building,
supporting and integrating devices within our Denver office.
- Partner with Security & play a role in security-based
- In alignment with the Workplace Technology strategy, play a key
role in the prioritized IT projects (using Agile as a delivery
method) that form part of the Technology roadmap.
- Champion and own the management of key workplace SaaS tools
such as (but not limited to), Slack, Zoom, Atlassian (Confluence,
Jira), Miro, Monday.com.
- Infrastructure management (Hyper-V, MSSQL)
Keywords: StarRez, Denver , Workplace Technology Support, IT / Software / Systems , Denver, Colorado
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