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Field Service Journey

Company: CAT - Caterpillar
Location: Burlington
Posted on: May 16, 2022

Job Description:

Job Posted: May 3rd, 2022 Location: Burlington, Colorado, USWould you like to be part of a focused, dedicated team? Do you want to work and grow with other motivated, ambitious people? Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner's reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner. Benefits include: Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays Medical, dental, and vision insurance Life and AD Insurance Retirement Plans - 401K and Roth 401K , eligible employees can receive a company contribution up to 7% Tuition Reimbursement Employee Assistance Program (EAP) CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more. Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans. The Field Service Journey technician works with minimal direct supervision in diagnosing, troubleshooting and repairing heavy equipment at the customer's site in a manner that reflects the company's vision of working as "One Professional Team." Position: Field Service JourneymanPay: $29.65 - $42.50 per hour Pay rate is dependent on education and experience Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions Removes, repairs, and installs major components in varying configurations of equipment Communicates with customers on the diagnosis and status of repairs, parts, and other concerns Accurately troubleshoots and repairs CAT equipment the first time Reads, understands, and applies electrical and hydraulic schematics to repair work Makes determinations in the field on warranty repair and guidelines, communicating decisions to customer and dispatcher Works with the Service Department, Product Support Representatives, and Sales Department to meet all of the customer's needs Maintains truck and crane inspection logs, and CAT Service reports on a daily basis Maintains tooling in good working order as per MSHA and OSHA regulations Maintains service vehicle in safe and good repair Teaches and coaches other technicians in the field Promotes Wagner Equipment Co. to customers Other duties as assigned by manager Required Education and Experience: High School Diploma or GED Relevant CAT accredited courses 5+ years experience working on Caterpillar Equipment OR 5+ years in heavy equipment, engine, or electric power generation system repair (EX: Caterpillar, John Deere, Komatsu, Etc.) 1-3 years administrative/clerical experience 3-5 years customer service experience 3-5 years sales experience Additional Eligibility Requirements: DOT Health Card Class D Driver's License MSHA License Must pass all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings Competencies: Data entry, telephone, reading/writing, reasoning, organizational, communication & math Skills Product & Safety Knowledge Basic Knowledge of Microsoft Word and Outlook Intermediate Knowledge of DBS Intermediate Knowledge of ET/SIS/SIS Web/STW Well-rounded knowledge of CAT equipment Ability to work independently with little or no direction Work Environment: Noise: Loud, Environment: Indoors and Outdoors Physical Demands: Standing, walking, talking, sitting, hearing Use of Hands Ascending or descending ladders, stairs, etc. Heavy work that includes lifting and/or moving objects up to 100 pounds or more Travel Requirements: 75%- 100% Other Duties: Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.

Keywords: CAT - Caterpillar, Denver , Field Service Journey, IT / Software / Systems , Burlington, Colorado

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