Product Analyst - WiFi
Posted on: January 16, 2022
JOB SUMMARYResponsible for conducting business analysis
activities around new Spectrum Community WiFi product requests to
identify business problems and propose business solutions. Provide
a complete analysis of the organizational and operational impacts
of developing, implementing, and supports a new product. Act as
liaison between Product Management and technical and operational
support groups impacted by new products - such as Engineering, IT,
Customer Operations. Possess knowledge of each group's technical
capabilities, systems, processes, capacity, etc. and applies that
knowledge to translate the business or user needs into business
requirements and possible solutions that can be executed within the
constraints of the project and the organization. MAJOR DUTIES AND
- Actively and consistently support all efforts to simplify and
enhance the customer experience
- Gather, analyze, refine, validates, documents and maintains
complex data for the associated Charter line of business.
- Create and maintain discrete trending dashboards for
consumption by the working team and the executive team.
- Perform data mining and analysis in support of process
definitions for the purpose of identifying opportunities for
process improvement and an improved customer experience.
- Model and forecast business trends based on historical data
sets and planned product changes or feature launches.
- Exhibit a proficiency with third party reporting system and
serves as the primary licensed seat holder and the day to day
vendor liaison for third party reporting systems.
- Support product and feature launches with data analysis and
presentation that reflects the customer's experience and usage of
the new product/feature.
- Identify data gaps, researches methods to fill these gaps and
make recommendations to business line for gap funding.
- Apply lessons learned to new projects to ensure continuous
operational improvement in developing, implementing, and launching
- Perform other duties as requiredREQUIRED QUALIFICATIONS: Skills
/Abilities and Knowledge Ability to read, write, speak and
understand EnglishAbility to analyze and interpret dataAbility to
define key performance indicators / metricsAbility to document,
prepare and present data-driven presentationsAbility to manage
multiple projects at one timeAbility to prioritize and organize
effectivelyAbility to use personal computer & software applications
(i.e. Word, Excel, Visio, etc.)Ability to quickly become subject
matter expert on multiple databases and reporting toolsStrong
analytical and problem solving skillsExpertise in Excel and
PowerPointEducation Bachelor's degree in Science, Engineering, Math
or related field or equivalent experienceRelated Work Experience /
Number of YearsBusiness Analysis experience / 3-5PREFERRED
QUALIFICATIONSAbility to communicate orally and in writing in a
clear and straightforward mannerAbility to communicate with direct
management and company personnelAbility to make decisions and solve
problems while working under pressureAbility to show judgment and
initiative and to accomplish job dutiesCross-functional working
skillsBasic understanding of WiFi technologies within Multi
Dwelling Unit environmentsWORKING CONDITIONS Office environment
MPD355 292720 292720BR Here, employees don't just have jobs, they
build careers. That's why we believe in offering a comprehensive
pay and benefits package that rewards employees for their
contributions to our success, supports all aspects of their
well-being, and delivers real value at every stage of life.The pay
for this position has a minimum of $65,300.00. The actual salary
offer may be higher as we carefully consider a wide range of
factors, including your skills, qualifications, experience and
location. Also, certain positions are eligible for additional forms
of compensation such as bonuses.
Keywords: SPECTRUM, Denver , Product Analyst - WiFi, IT / Software / Systems , Denver, Colorado
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