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Product Analyst - WiFi

Location: Denver
Posted on: January 16, 2022

Job Description:

JOB SUMMARYResponsible for conducting business analysis activities around new Spectrum Community WiFi product requests to identify business problems and propose business solutions. Provide a complete analysis of the organizational and operational impacts of developing, implementing, and supports a new product. Act as liaison between Product Management and technical and operational support groups impacted by new products - such as Engineering, IT, Customer Operations. Possess knowledge of each group's technical capabilities, systems, processes, capacity, etc. and applies that knowledge to translate the business or user needs into business requirements and possible solutions that can be executed within the constraints of the project and the organization. MAJOR DUTIES AND RESPONSIBILITIES

  • Actively and consistently support all efforts to simplify and enhance the customer experience
  • Gather, analyze, refine, validates, documents and maintains complex data for the associated Charter line of business.
  • Create and maintain discrete trending dashboards for consumption by the working team and the executive team.
  • Perform data mining and analysis in support of process definitions for the purpose of identifying opportunities for process improvement and an improved customer experience.
  • Model and forecast business trends based on historical data sets and planned product changes or feature launches.
  • Exhibit a proficiency with third party reporting system and serves as the primary licensed seat holder and the day to day vendor liaison for third party reporting systems.
  • Support product and feature launches with data analysis and presentation that reflects the customer's experience and usage of the new product/feature.
  • Identify data gaps, researches methods to fill these gaps and make recommendations to business line for gap funding.
  • Apply lessons learned to new projects to ensure continuous operational improvement in developing, implementing, and launching new products.
  • Perform other duties as requiredREQUIRED QUALIFICATIONS: Skills /Abilities and Knowledge Ability to read, write, speak and understand EnglishAbility to analyze and interpret dataAbility to define key performance indicators / metricsAbility to document, prepare and present data-driven presentationsAbility to manage multiple projects at one timeAbility to prioritize and organize effectivelyAbility to use personal computer & software applications (i.e. Word, Excel, Visio, etc.)Ability to quickly become subject matter expert on multiple databases and reporting toolsStrong analytical and problem solving skillsExpertise in Excel and PowerPointEducation Bachelor's degree in Science, Engineering, Math or related field or equivalent experienceRelated Work Experience / Number of YearsBusiness Analysis experience / 3-5PREFERRED QUALIFICATIONSAbility to communicate orally and in writing in a clear and straightforward mannerAbility to communicate with direct management and company personnelAbility to make decisions and solve problems while working under pressureAbility to show judgment and initiative and to accomplish job dutiesCross-functional working skillsBasic understanding of WiFi technologies within Multi Dwelling Unit environmentsWORKING CONDITIONS Office environment MPD355 292720 292720BR Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.The pay for this position has a minimum of $65,300.00. The actual salary offer may be higher as we carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.

Keywords: SPECTRUM, Denver , Product Analyst - WiFi, IT / Software / Systems , Denver, Colorado

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