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Technical Customer Support

Company: ICONMA, LLC
Location: Manitou Springs
Posted on: January 16, 2022

Job Description:

Job Description First point of contact for customers to request assistance. Receives and processes work requests that can be addressed by following standard procedures, such as resetting passwords. Resolves problems in a timely fashion, following established procedures. Able to conduct triage of incidents / service requests and escalates as appropriate. Documents problem and resolution. Operates effectively as a part of a larger team and in managing own work Requirements: Entry level helpdesk professional providing direct customer support. Resolves general issues and escalates more difficult problems to Level 2 staff. 1+ years' combined IT experience As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability.

Keywords: ICONMA, LLC, Denver , Technical Customer Support, IT / Software / Systems , Manitou Springs, Colorado

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