Palo Alto Technical Support Engineer III (Manitou Springs)

Company: Arrow Electronics
Location: Manitou Springs
Posted on: May 6, 2021

Job Description:

Position:Palo Alto Technical Support Engineer IIIJob Description:

• What You ll Be Doing
  • Provide Technical Support to customers and partners
  • Provide configurations, troubleshooting and best practices to customers
  • Managing support cases to ensure issues are recorded, tracked, resolved, and follow-ups are done in a timely manner
  • Provide fault isolation and root cause analysis for technical issues
  • Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
  • Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
  • Participation in on-call dutiesWhat We Are Looking For
    • Excellent written and verbal communication skills
    • 8 years of experience in a Technical Support role.
    • Palo Alto experience a must
    • Fluent knowledge of English. Knowledge of any other major European language will be an advantage
    • Previous experience in a Technical Support environment is required
    • Strong knowledge of TCP/IP
    • Solid understanding and hands-on experience in Routing & Switching (OSPF / BGP / VLAN / STP etc)
    • Strong experience with Security (IPSEC / SSL-VPN / NAT / GRE)
    • Experience with Layer 7 application protocols (DNS, DHCP, FTP, HTTP/HTTPS) is a strong advantage
    • Experience with Cisco security products, Checkpoint, Juniper , Fortinet is a plus.
    • Experience with Authentication Protocols is a plus (Radius /TACACS)
    • Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols is required What s In It For YouAt Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
      • Medical, Dental, Vision Insurance
      • 401k, With Matching Contributions
      • Generous Paid Time Off
      • Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
      • Growth Opportunities
      • Short-Term/Long-Term Disability Insurance
      • And more!Annual Hiring Range/Hourly Rate:$112,500.00 - $137,500.00Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer. Location:US-GA-Georgia (Remote Employees)Time Type:Full timeJob Category:SalesEEO Statement:Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status. Associated topics: alloys, compound, dental, metallic, metallographer, metallurgical, metallurgist, polymer, polyurethane, welding

Keywords: Arrow Electronics, Denver , Palo Alto Technical Support Engineer III (Manitou Springs), IT / Software / Systems , Manitou Springs, Colorado