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Service Delivery Management Consultant - Project/Program Manager in Denver CO

Location: Denver
Posted on: May 6, 2021

Job Description:

Unison Systems is looking for a Service Delivery Management consultant for one of our downtown Denver, CO clients. This technical consultant will be reporting into the Service Delivery Management Team and will manage the delivery of core IP video technology platforms needed to enable our client's new products and services. Qualified consultant must be a strong, experienced leader and innovator interested in delivering value to both internal and external customers.

Although this role does not require hands-on programming, it does require the ability to manage software and hardware technology development and deployment across multiple teams.

Key Responsibilities

- Manage specific new technical service engineering programs to meet broad service/product objectives.

- Direct all phases of new service development from inception through completion.

- Manage the end-to-end process of developing, deploying and releasing infrastructure, software/services and devices that will leverage IP video delivery as a primary technology to deliver our services.

- Act as a primary contact for program activities, leading program review sessions to discuss cost, schedule, and technical performance.

- Work closely with engineering, QA, operations and vendor teams to help build the right set of features for the future.

- Establish milestones and monitor adherence to plans and schedules, identify delivery risks, and obtain/drive mitigation strategies and solutions.

- Evangelize the platform with customers, partners and internal product groups.

- Be well versed with both Waterfall and Agile development processes, with prior experience as a Scrum Master

- Maintain communication with stakeholders, including product teams, development teams, marketing, upper management, and external customers as needed.

- Coordinate across multiple engineering/development teams as needed.

- Serve as a conduit between deployment and engineering to ensure requirements and design considerations are incorporated to improve deployment and sustainability of software and services.

- Identify and enumerate system dependencies. Work with dependent system owners to ensure timely and smooth integration.


- Job requirements include a minimum of 5+ years of technical IP service delivery management experience, including people management.

- At least 5 years experience in software development of large-scale distributed systems – including proven track record of delivering backend systems that participate in a complex ecosystem.

- At least 5 years of technical program management or system architecture experience.

- Proven track record of collaboration with product owners and translation of product requirements into technical requirements.

- Understanding of and experience with the full software development lifecycle, including functional and technical specifications, implementation, QA processes, deployment and maintenance.

- Excellent verbal and written communication skills.

- Excellent organizational and time management skills.

- Keen attention to detail and high level of commitment.

Major Plus

- Specific IP video experience

Location: Denver, CO

Hourly Range: Pending Experience

Duration: Minimum 6 months

Unison Systems Inc. is a full-service IT consulting firm that specializes in both IT contingency based staffing and end-to-end IT Business and Software solutions. As an independent, locally owned consulting firm that has been in business since 1997, we have 3 main areas of expertise: Software Life Cycle Support, Data Warehouse Support, and Infrastructure Support.

Keywords: , Denver , Service Delivery Management Consultant - Project/Program Manager in Denver CO, IT / Software / Systems , Denver, Colorado

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