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Software Engineering Director

Location: Westminster
Posted on: May 4, 2021

Job Description:

JOB SUMMARYResponsible for overseeing the underlying data platform and services that enable reporting, analytics, and superior customer self-service experiences. Ensures engineering and operational excellence by providing a highly available API platform at web scale. Collaborates across the organization to define development standards and implement such data solutions that align with our broader corporate strategy and ultimately drive a superior customer experience. Directs and develops the teams responsible for creating an information advantage for the organization with a focus on scalability, time to market, delivery, operations, and customer experience.MAJOR DUTIES AND RESPONSIBILITIESActively and consistently support all efforts to simplify and enhance the customer experience.Responsible for Charter?s customer self-service APIs and requisite infrastructures, and Content Management systems that power user experiences.Promotes a culture of data-driven operations by ensuring that all APIs are deeply instrumented and monitored.Ensures operational efficiency and availability of all systems and applications.Partners with other Charter teams from Product, to infrastructure and application development.Leads continual improvements within the data platform and services that allow Charter to decrease time to market for new customer experiences.Promotes adoption of systems/tools/processes where appropriate.Partners with senior leadership on the continuing transformation of Charter into a data and analytics driven organization. Directs a high-performing development and vertical leader team recruiting, training, coaching and developing effective leaders and staff.Ensures teams have appropriate support to meet goals and ensure that project risks are identified, mitigated and communicated to stakeholders.Ensures that the data platform and services are compliant with industry and government regulations, while protecting our data assets with the highest levels of security.Promotes a strong customer service and business-oriented ethic in the entire team.Exhibits strong management and leadership skills with a proactive participative management style.REQUIRED QUALIFICATIONSSkills/Abilities and KnowledgeAbility to read, write, speak and understand EnglishTechnical leader familiar with reactive platforms like Akka, Node.JS, Play, etc.Exposure to GraphQL based APIsExperience developing distributed software operating in JVM and on LinuxComprehensive understanding of public cloud infrastructure services capabilities such as AWSComprehensive understanding of modern microservices architectures employed at web scaleAbility to operate customer facing production services at web scale, 24/7/365Strong understanding of DevOps principles and practicesExperience leading people and projects to a successful, high impact outcomeExcellent communication skills: Listening, verbal and writtenAbility to analyze and resolve issues, both logical and interpersonalAbility to negotiate and defuse conflictSelf-motivator, independent, cooperative, flexible, creativeAbility to act independently or with limited directionDemonstrates effective communications skills including presentation skillsAbility to plan, prioritize and organize effectivelySome knowledge of telecommunication/cable services or industry experience preferred, but not requiredEducation BA or BS College Degree or related work experienceMaster?s Degree or MBA preferredRelated Work Experience 5+ years of Telecommunication industry leadership experience to include6+ years of Software engineering team management 7+ years of Distributed computing software development WORKING CONDITIONSOffice environmentSome travel requiredSalaries depend on geography, experience, and education; negotiations begin at $101600For more information on Spectrum?s benefits, please click here.

Keywords: SPECTRUM, Denver , Software Engineering Director, IT / Software / Systems , Westminster, Colorado

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