Wireless Applications Operations Support Engineer

Company: Discovery IT Group
Location: Englewood
Posted on: May 4, 2021

Job Description:

Job Title: Wireless Applications Operations Support Engineer# Positions: 3Location: Englewood, COType: Contract-to-HireMax Salary: 120K-130K/yearJob Description:The Wireless Applications Operations Support Engineer will provide end-to-end production support for Enterprise Applications. This individual is tasked with supporting OSS/BSS, Retail, Middleware, and Data Management Systems, including billing, provisioning, activation, authentication, transaction processing, and location service applications. In this capacity, the individual has responsibility for the critical systems our customer-facing employees depend upon in their daily work activities to provide the best possible experience to our customers. The ideal candidate has a proven track record of being part of a dynamic team, creative thinker, problem solver, learner. The individual of this team will be a subject matter expert who will need to have a strong mix of both technical pieces of knowledge of the systems and technologies that support OSS/BSS/Retail platforms and a strong focus on customer experience. This individual must also have demonstrated excellence in Incident Management and Problem Management.Responsibilities:* Develops best-in-class reliability engineering and applications operations methodologies and delivery* Able to perform effective Incident Management from incident start through resolution, partnering with Development and Deployment to determine root causes, and driving rigorous Problem Management to follow through on actions* Clear and precise communication, continuous improvement, and team member engagement* Challenges existing methods and drives new paradigmsExperience:* 5+ years in IT* Strong experience with Intake, Problem Management, and Service Availability Management* Exceptional written and oral communication skills, with the ability to articulate complex emergent situations clearly and plainly* 5+ years experience with BSS/OSS/Retail Applications* Knowledge/experience with configuration mgmt (Chef, Puppet, Ansible, Salt) * Knowledge/experience with Infrastructure as Code (Terraform, CloudFormation)* Knowledge/experience with CI/CD tools and concepts* Entrepreneurial attitude and ability to drive best practice innovation* Highly collaborative with a strong work ethic* Embraces challenges, displays strong creative flexibility.* Bachelor's degree or equivalent* Familiarity with Site Reliability Engineering (SRE)Desired Knowledge Areas:* Data networking* Enterprise software releases* AWS and Cloud Services* * Development tools and enterprise monitoring systems

Keywords: Discovery IT Group, Denver , Wireless Applications Operations Support Engineer, IT / Software / Systems , Englewood, Colorado