Technical Support Engineer
Company: Akta Technology
Posted on: May 4, 2021
We are looking for a Technical Support Engineer for our video
streaming platform to provide enterprise-level assistance for
** Apply only if you have the technical skills to understand
web/cloud applications, debug IP networking/ traffic routing
issues, experience writing shell/ python/php scripts. This is not a
management role, you will be an individual contributor. **
You will diagnose and resolve operational software problems for our
cloud/hybrid deployed applications. You will not only respond to
and resolve immediate problems, but also contribute to the long
term improvement of the platform.
- Diagnose and troubleshoot technical issues, including customer
onboarding, SaaS integration and network configuration.
- Manage cloud console, monitor alerts, debug server issues.
- Systematically diagnose video streaming issues. Analyze the
streaming workflow from player, CDN, origin and dynamic manifest
delivery. Find the root cause.
- Track and document system issues through to resolution, within
agreed time limits
- Take part in customer conversations. Participate in multi-party
calls, either via phone, email or chat, until we solve a technical
- Properly escalate unresolved issues to appropriate internal
teams (e.g. software developers)
- Provide prompt and accurate feedback to customers
- Ensure all issues are properly logged. Document technical
knowledge in the form of notes and manuals
- Proven work experience as a Technical Support Engineer for 2+
- Hands-on experience with Linux environments (Ubuntu and
- IP network debugging skills (TCP dump, Wire Shark) and shell
scripting skills (php, python, bash)
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written
- Knowledge of NodeJS, HTML, CSS
- BS degree in Information Technology, Computer Science or
relevant fieldPreferred Qualifications
- Experience with video streaming is strongly preferred.
- Knowledge of C++, Java
Keywords: Akta Technology, Denver , Technical Support Engineer, IT / Software / Systems , Denver, Colorado
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