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Technical Support Engineer

Company: NICE Systems
Location: Denver
Posted on: April 11, 2021

Job Description:

Technical Support Engineer Richardson, TX/ Denver, CO/ Atlanta, GA NICE is looking for a Technical Support Engineer for our Analytics Solutions. Candidates will work supporting large complex enterprise software clients; have applications, server, SQL, network background and excellent problem solving skills. This position may require the ability to work a flexible shift, including later hours, 8 am - 8 pm ET or 9 am - 6 pm MT. Responsibilities:

  • Interfacing with large critical customer accounts
  • Work with various NICE departments (Support, Product management, R&D) and customers around the globe for end-to-end resolution of issues
  • Maintain high customer satisfaction throughout the entire problem resolution process, through frequent customer updates
  • Conduct thorough and detailed troubleshooting to provide quality support to the client, and minimize escalations
  • Strong Account Management skills
  • Availability during off-hours as per shift rotations as required (nights and weekends) to address critical issues / situations
  • Participate in knowledge transfer activities as required
  • Work in accordance with NICE support process, procedures, contractual SLA's.Some travel maybe expected to customer sites when required in order to resolve product issuesQualifications / Education:
    • Bachelor's degree in Computer Science / Software Engineering (or similar)
    • Experience in Web Applications support
    • Experience in Database Troubleshooting and Tuning (MS SQL)
    • Experience as IT (Network and system) that worked on Server issues mainly
    • Strong troubleshooting and problem solving skills
    • Experience in customer support serving global customersPersonal attributes
      • Excellent English verbal and writing communication skills
      • Team player - ability to work well in a close team environment
      • Fast learner with ability to educate her/himself on relevant technologies
      • Ability to multitask and prioritize work
      • Ability to remain focused and calm under pressureSalary Based On Experience: $60,000 - provided by Dice

Keywords: NICE Systems, Denver , Technical Support Engineer, IT / Software / Systems , Denver, Colorado

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